It’s been a great week at SXSW 2023! I had a great session presenting, met Hank Green, had knowing what an “ekphrasis” is come in handy in conversation, saw a magic show and discovered parallels between magic and education, reconnected with someone who taught me over half a decade ago, solve puzzles with deaf participants in Japan over Zoom, and just generally speaking had an amazing time connecting and learning from and with other passionate educators.
Now this is going to sound a bit like my last post, but what’s really been sticking with me is how I’ve gotten to learn from so many educators that don’t just come from a teaching background. I’ve learned from coaches, magicians, game makers, neuroscientists, YouTubers, parents turned school founder, social entrepreneurs, etc.
Don’t get me wrong, I have also loved learning from and with teachers while at this conference — a science teacher from Atlanta, an ESL teacher from Chicago, a social studies teacher from Arizona, etc. — but that was to be expected.
I would love to see a learning community where these two groups weren’t so siloed (the “teachers” vs everyone else). Both have different values to bring to the table, but I hypothesize the value would increase if they worked in tandem.
What if you had a learning community where everyone was always partnered when facilitating sessions? Just as a quick example:
A math teacher and a magician
A science teacher and a coach
A language teacher and a restaurant owner
A social studies teacher and a philanthropist
An english teacher and an architect
A music teacher and a neuroscientist
The possibilities are limitless.
Associative thinking is such a key part of how our brain learns. I can only imagine what would happen if we thought about our lead learning facilitators with an associative mindset; pairing different expertise to create unique experiences with easy applications to real world challenges. What I imagine though seems pretty great.
I love going to conferences. It’s easy to feel bogged down in work or stuck on what to write / how to write, but then I go to a conference and it’s simply rejuvenating.
As I head into day 2, what’s really sticking with me from yesterday is the morning keynote. It might have not been as interactive or imaginative as say the workshop on designing the future of education while role playing as a civilization on Mars in 2096, but the message really resonated with me because the speaker wasn’t originally in the education space at all, she started as a soccer coach.
Luma Mufleh is the founder of Fugees Family, a non profit advancing educational justice for refugee and immigrant youth. Her journey in this space started when she joined a group of refugee kids playing soccer in the community. After a few weeks playing with the kids she helped them start an official team. Then that team continued to grow and as she learned about their stories and challenges in an education system that was failing them, she decided to open up a school.
This is just a summarized snippet of Luma’s story, but my take away was how she talked about her journey from coach to educator. She talked about how people didn’t always trust or respect her because she didn’t have a teaching background. Yet as a coach she had an incredible understanding of the importance of teamwork, belonging, overcoming challenges, and pushing past limits.
I’ve been coaching gymnastics since I was 10 years old and still am now almost 15 years later. Yet when I talk about my experience in the education space, my work as a gymnastics coach usually only comes up as an after thought or a fun fact. Hearing Luma talk about her work as a coach was a reminder to me that my experience as a coach is so much more than just a fun fact.
I practice curriculum building when I create my warm ups and assignment charts and personalize them to meet the different needs of each athlete. I am a mentor and guidance councilor when I notice a kid is having an off day and take them aside to discover they’ve been getting bullied at school and don’t have anyone to talk to about it. I assess and give feedback daily when seeing gymnasts perform routines at practice and prepare them for their competitions. I practice learner-centered pedagogy when I organize moments for gymnasts to practice goal setting and opportunities for providing input on things like their summer training schedule and brainstorming floor music. I even help kids with their basic reading and math skills when we have kids who haven’t learned to read that are trying to sound out the words on the assignment board for the day or kids who haven’t learned about decimals trying to add up their all around score at a competition.
Coaches might not be traditional teachers, but they are educators. And coaches have more autonomy than the average teacher, so they have been able to prototype and pilot ideas for creating competency based, personalized, open walled learning for decades; this could be a game changing added value perspective to any team working to transform education.
I’m excited for a world where we think more in the mindset of ecosystems of learning and coaches can be brought into the educator space as equally valued partners in the process of developing youth.
First work trip as a full time staff member of Education Reimagined has taken me to Minneapolis for the first annual Bridgemakers National Conference. This conference has been specifically created to organize youth leaders 18-25 in order to amplify the voices and mentor the leadership of under-served youth to bridge America’s toughest gaps. In short, “Nothing about us, without us.”
Today was the first full day of programing and what I’ve found myself really taking away was the emphasis on leading with vulnerability. Part of why the idea of leading with vulnerability struck me is because this is now the second time this concept has come up so explicitly in an education context for me, and the other time was only earlier this year. While attending a session at SXSW Edu back in March 2022, I hear Dr. Brooke Stafford-Brizar propose the notion, “When we’re most vulnerable is when learning takes place.”
If I’ve learned anything from my years of schooling it’s that when a concept comes up twice, you better highlight it and put a gold star next to the title because it’s sure to be important and come up again.
I found it particularly cool that we didn’t just talk about the importance of leading with vulnerability, but we actually got a chance to start practicing this action as we began crafting our “public narrative.”
Your public narrative lets everyone know where you come from and how your personal values shape the issue you are talking about. Specifically, the youth facilitator broke down a public narrative into 3 steps:
Story of Self
Story of Us
Story of Now
You start by sharing who you are and how your past challenges and opportunities shaped what you value. Then you connect those values to the values of the community as you consider what brought the group together. Finally you connect the community’s challenges and opportunities to the world as you consider the global context that your community is responding to.
As we worked in partners and small groups throughout the day, it was humbling to see everyone sharing so authentically and unapologetically with a room essentially full of strangers. To give an idea of the scope of what was shared: there were stories of youth serving as family breadwinners, surviving childhood abuse, being homeless, and almost going to jail. These same youth are now winning law suits against the state for youth unemployment rights, running non-profits to fight social injustice, influencing millions on social media, and organizing national movements.
No one likes to be defined by their past, but it also shouldn’t be hidden. Our past experiences are unique and valid and influential in shaping who we are today, and that is worth sharing because your context can totally re-frame a situation.
There is often a perception that leaders have to be closed off and can’t afford to be vulnerable, but in reality, vulnerability fosters connection which can be key to mobilizing change.
Day 3 SXSW! I went back to the hotel a bit early today because officially got to that point where I was starting to have a cognitive load overdrive and needed a break. So much great content happening in such a short amount of time it really is fantastic!
Something that I found striking today, which I often find myself thinking about at every conference I attend, is the extreme lack of young learners present. Edu conferences tend to have extreme discounts for students to attend these events, but hardly any organizations / schools seem to take advantage of these policies by trying to get these stakeholders To attend. I know these conferences may be designed for teachers, admin, etc. but everyone here will spend all day talking about how, ”we must include student voice,” yet where is the action where it matters? Where are the students?!?!
There are a few other young learners present other than me and my sister, however, even these learners seem to just be around for their one session they’re presenting at and then disappear. To be fair, perhaps they could have just been at sessions I wasn’t at, or my sister, but I haven’t seen anyone yet in any session or the hall which makes this feel unlikely.
Furthermore, within the 2 sessions where I have seen students involved, the students were primarily asked to talk about their past experiences. Then, as is consistent with other conferences I’ve been to, the last question is something to the extent of, ”If you had a magic wand” or ”If you could trade places with x” then ”what would you change about school?”
Even in the keynote presentation for today, students were involved, which is a great first step that I don’t want to undermine, and some great things were said during the conversation from learners of all ages. I quoted many in my Tweets today. However, that said, these students were primarily brought in to talk about their experience learning during COVID… The reason this bothered me is because COVID shut school down 2 years ago; if we are only just now asking students about their experience on something that was such a huge radical issue, then we are too late.
Additionally, beyond wishing that more young learners were involved in education conferences, I wish the students that were involved were asked more questions about their current observations and more about their thoughts on the future. Students have way more thoughts and ideas than just those relevant to their past experiences in education. I know educators know this because it gets talked about in every single session in almost every single conversation.
Now the question is who will start taking the next steps to not just include students in conversations within the safety of their own learning environments but on a larger scale, bringing young learners beyond their own learning environments into the conversations of the nation’s education system?
Day 2 of SXSW! Themes of the day for my thinking and learning were around the need for more research and play in education at all levels.
These aren’t particularly surprising or new concepts. I mean any time you go to a conference you expect to some extent to hear about current research being conducted and analyzed in the field. And the belief that learning and schooling should be fun is something I’ve always been a big promoter of. [Quick clarification – to me ”fun” is most closely synonymous with the ideas of being enjoyable and meaningful, being fun does not mean ”not challenging” or ”easy” or ”without failure.” I’ve written about this before but sadly cannot find the old blog post to link, but if anyone does find it let me know… #strugglewithwrittinglots]
Due to the fact that these are not new concepts, I’m not going to dwell long on them. But I did think it was worth emphasizing the importance of research and play in education.
My morning today started, after the keynote speaker, with hearing about new edTech tools. The three tools discussed in the session included a tool focused on teacher professional development, one that focused on child literacy, and another that focused on making research more available to teachers. The discussion that followed from this presentation further elaborated on the ever challenging issue that despite the amount of research we already have on best practices in learning and teaching, we still have so little of this research actually being utilized in our schools.
This conversation continued throughout my day as I went into other sessions. I further heard presentations about interesting new research on community-centered design and student engagement survey’s. Then I learned about a group of educators collaborating across the world through the development of student curated comics. Furthermore, I saw Stanford d.School’s vision of the future exhibition. Finally, I finished the day off by hearing stories about communities that came together to reinvent public spaces with the intent of making fun, interactive, community installations such as interactive learning playgrounds.
At all of these sessions, during some point or another we had a discussion yet again about the importance for empowering and training teachers so that they can make intentional design choices and informed iterates to ultimately provide better learning for students. And this better learning for students was also always qualified with the idea of the knowledge and activities actually bringing value, meaning, and/or enjoyment to students, ie ”fun.”
It’s truly not rocket science, but the quote that stuck with me all day came from that very first session, ”If you’re not taking teacher learning seriously, then you’re not taking student learning seriously.”
Day one of SXSW was great! Loved meeting new people and re-connecting with those I haven’t seen in several years, and had so many great conversations already about the future of edu. One conversation that really resonated with me was the session lead by Emily Glankler called ”Going Beyond the Textbook to Create Life-Long Learners.”
The session focused on the idea that if we want to create life-long learners, then we need to teach kids ways to learn beyond textbooks, because when does any adult actually choose a textbook as their first source of information? Close to never. Let’s be real, we Google it. Then we look at Wikipedia then maybe we research a bit more, maybe find a news site, maybe text a friend, watch a YouTube video, look at Twitter updates for a live event, etc. The point is, we have a lot of sources of information available to us now a days, and why not integrate these methods that we as adults actually use, into our classrooms?
This topic particularly stuck with me because just last week I wrote a journal entry for my Ethics of Business class that also focused on the ethics of social media. First I want to share what I wrote last week after class, then I will share how the conference session today further made me think of this topic:
It is pretty much impossible for any social media (SM) company to fact check all posts. There are millions a day and the time it would take to properly categorize, sort, find an appropriate number of resources, etc. would make for a process not efficient enough to function. Not to mention, posts are often biased to a point where it is hard to determine fake news because sometimes it might just be facts presented from a skewed perspective. Thus, we can’t possibly expect SM companies to be entirely responsible for stopping the spreading of false information / fake news.
However, I do think SM companies and society as a whole benefit from SM companies caring about trying to stop the spreading of false info and fake news despite their inability to entirely solve the problem. In class we brainstormed a few ideas that might at least help the problem, and I do think SM companies have a responsibility to at least consider options such as these and make their best attempt to minimize this issue.
At a minimum, SM companies could be more transparent about their opinions on fake news and what they are doing if anything to mitigate the issue and perhaps publishing some extent about how their algorithms work so there could be a level of accountability about trying to at least be accountable for news that gets heavier traffic (vs being responsible for everything). One way to help this could be by adding a way for users to request a fact check, like if there was a “question mark” option in addition to a like, so if a post got enough question marks then it would alert the company to help provide a fact check. Perhaps even other users could even help by providing resources to help the fact checking process if they see question marks.
Some might also argue that current SM shouldn’t have anything to do with news anyway. In that case, what if there was an entirely different platform that was specifically for news and that way fact checking and providing multiple resources could be just a part of the platform vs feeling in the way of the more traditional SM posts like memes and life updates. What if in addition to Twitter, there was a spin off platform called “Twitter News” or something, so you could separate those very different types of content and perhaps better manage the fake news since you wouldn’t have to first sort through what even needs to be fact checked.
In regard to the other issues with SM, I think SM companies definitely have a social responsibility to concerns around mental health especially with younger users. SM was designed to connect people, and it is great at that; keeping in touch with old friends, networking with potential business partners, exploring different cultural norms, these are all great benefits of social media. However, most of these benefits aren’t really achieved until you’re 18; younger than that, there are far more cons then pros. For most minors, your friends probably go to school with you or you see on a regular basis at an activity and there aren’t likely too many outside of one of those categories and if there are, there is nothing stopping you from texting or calling them. When teens go on SM they often just compare themselves to others which can lead to social anxiety, eating disorders, self-loathing, etc. and/or at a minimum they likely get sucked into hours of screen time which is bad for physical health. There is ample data showing that SM can be harmful, and I truly think these risks make it something that should not be used by minors the same way we don’t want minors drinking alcohol. Truthfully, I imagine for minors there are almost as many if not more cases of serious harm caused by SM than alcohol.
I know for some people SM can be great for feeling like you are a part of a community, but I think for the mass majority it does the opposite and more often makes you feel discluded vs included. Thus I propose that there are other alternatives for solving for the issue of making minors feel included despite their differences other than SM.
This also somewhat could depend on your definition of SM; perhaps there are virtual support groups that could be more well known or maybe a “Facebook for kids” kind of thing that somehow is more structured around groups vs just being individual’s posting whatever. I’m sure there are scientists that could come up with something more developmentally appropriate because right now everything is designed based on the business of making clicks vs the business of connecting people.
After today’s session, I was also reminded of another part to our class conversation that I didn’t discuss in my journal. Yes there is a part of me that wonders if SM should be restricted to 18+, but the other option is that educators / schools could just take a greater responsibility over effectively teaching kids about how to use SM in a beneficial way. The conference session today helped further suggest that this truly is necessary. Social media isn’t really going anywhere, and there is no way companies would actually add an age restriction and no way teens will stop using these platforms even if they had to lie about their age. So if we know students are using these platforms, we might as well teach them how to use them properly to actually gain information and increase learning.
Emily offered a great list of some starting places for informational SM accounts that educators could look into and potentially use clicks in their class. She also suggested incorporating project based learning that utilized less traditional media sources, such as making an instagram story or a podcast episode.
Landed in Austin, Texas this week for the annual South by South West (SXSW) EDU conference. I always make sure to blog everyday after a conference, but I realized, it would be a bit strange for me to post about the conference without first giving some other life updates since I haven’t posted since September 2021 apparently…
First up, Trailblazers Issue 9 was published!!! This student-driven magazine about transformative education has been such a big part of my career life over the past 6 years, so it’s crazy to believe that we are now working on our 10th issue, officially reaching double digits! It’s also crazy to think I am finally at the point in my life where it is time to start handing Trailblazers over to the next generation of young learners… We have officially named our new Executive Director who I have been mentoring through the Issue 10 publication process so she can then officially take over for issue 11 as I move into more of a senior advisor role. I will continue to provide advice and feedback as needed, but I will no longer be a driving force in creating each magazine issue.
Part of the reason for this transition is because I will be graduating college in May with a degree in Business Administration concentrating in Leadership and Organizational Management and a certificate in Social Psychology from Georgia Tech.
After graduation, I’m excited to officially announce that I will be working full time with Education Reimagined starting in June! I’ve been a member of the Education Reimagined community since high school and this community is what initially inspired Trailblazers and a big part of what has kept me involved in the k12 conversation throughout college. Timing worked out nicely where they were looking to expand their team right as I was looking to find a full time opportunity, and it just seemed like a perfect fit for my next steps.
If you know me well or follow my blog somewhat consistently, you might recall I was originally looking to go to graduate school in the fall. Specifically, I was planning to go to Finland for a two year masters program and had been working all last summer on applying for a Fulbright Fellowship to make this happen. Obviously I have pivoted from this plan, so here is the short story there:
Timing wasn’t right. Over the past few months since I last blogged, I have had several family members end up in the hospital (they are okay), COVID was yet again increasing rates, international situations became more questionable, I was not selected as a Fulbright finalist, and some of my ptsd from being abroad during the start of pandemic and feeling particularly isolated continued to increase along with anxiety around never having been to Finland before and committing to two years there. All these factors together made me decide it was best to wait on Finland right now. University of Helsinki will still be there if I later get a chance to visit and then decide it really is something I want to do. Furthermore, even if not Finland, I do still plan to go to graduate school at some point in time. Not because I think I need a higher degree, but because I really do enjoy learning and elements of schooling and, assuming I find the right program, I would like the opportunity to further research, discuss, and design education with others similarly passionate about transforming our current paradigm. I also decided, that going into a full time job first would make my eventual graduate school experience better, because right now, I’m still not fully sure what my role is going to be in these conversations on education and I think some time working may help me narrow my interests and talents to make my graduate school experience more focused and productive.
This transition from young learner into young professional has been a very odd transition since so much of my experience in education thus far has been from the perspective of, ”hey I’m providing student voice in this conversation!” My young learner status was always one of my primary self-selling points, and now it’s shifting into something else that I’m still discovering…
With this in mind, I’m excited to see some of this evolution with participating in SXSW this year as I start to age out of my ”young learner” status. So stay tuned for my insights from the conference!
It’s been two weeks since school started live and in person again. It’s been a crazy two weeks…
And it wasn’t crazy in the way most people have asked. Adults keep asking me, “Oh is it weird returning to a new normal? Are things crazy different then how you remembered? Is it strange to see people again?”
The answer to all of those questions is a resounding no. One of the crazy things is in fact that things feel so normal / familiar. I’m shocked by how many people are not wearing masks – students and professors. I’m shocked that there aren’t any procedures in place to maintain social distancing. I’m shocked that so many classes went right back to mandatory attendance policies.
The crazy thing about school has not been that everything is different or that we’re experiencing a new normal – the crazy thing is that some people are still trying to revert back to a normal that simply can’t keep existing.
Another reason this week has been crazy is because I’m having to re-learn the concept / pattern / habit (whatever you want to call it) of walking to different classes in a short amount of time.
It seems so silly, but I’ve talked to so many other students since school started who have all said the same thing: the hardest adjustment was learning how to walk again.
The process of school is so much more involved then I had ever thought about before: Remembering how to manage your time to account for different distances. Weighing the pros and cons of walking or waiting for a bus. The discomfort of getting to class out of breath, because even when you have plenty of time, you’re so much more paranoid about being late.
Which brings me to the third reason school has been crazy so far: anxiety.
I have no specific research to back up this claim — I could probably find one if I looked — but from my experience and observational data, I would argue general levels of anxiety have gone up exponentially since the pandemic.
I know in my own experience, I’ve definitely found myself incredibly more anxious in the past year.
I had a minor panic attack after going tubbing from being overwhelmed by not really knowing my surroundings and getting confused with directions to get food but then meet in a different location and how that whole process was working while the other adults went to park the cars. (Important to note though that I hate tubbing, but decided to do anyway with family, but had an even more awful time then expected because on top of not liking tubbing normally, my tube was slowly deflating as we went down the river, so I was getting stuck and beat up by rocks on the bottom far more than you should — all that to say, I was already not in a great mental state).
I also found myself having a hard time getting to sleep the first few nights in my apartment because I was having ptsd to being alone in New Zealand, despite knowing my family lives 20 minutes away from my apartment now.
Even little things like making it to class on time, making sure I’m understanding when all of my assignments are due, and feeling behind on making decisions for the year like what gymnastics meets we should attend have all been stressing me out more than normal. And this stress and anxiety also inhibits creativity and brain processing which has been super evident as I’ve struggled more than any prior year to develop gymnastics routines for this season.
And I’ve noticed this increase in anxiety not just from me, but from students of all ages. As a gymnastics coach I work with kids 3-16 for at least 12 hours a week and I’ve noticed we’ve had a lot more concerns about “having time to do homework,” questions upon questions clarifying event assignments, nerves about coming into practice, asking to leave practice because of “not feeling well” which after discussion is found to be anxiety driven. These amongst other observable traits all lead me to believe there has been a wide spread increase in anxiety. And our gym practices haven’t changed, so I don’t think it’s because of anything we’re doing differently.
At this point I feel like I need a disclaimer that I am currently doing fine and am very good at knowing myself and managing my anxiety. I write these examples not as some cry for help, but to give tangible evidence to support my hypothesis.
So what do we do with this? We observe increased rates of anxiety, which is honestly somewhat expected after living through one of the most uncertain and volatile years of our life, but what are we going to do about it?
As I said at the beginning of this post, from a students perspective, school feels to me like it’s trying to “go back to normal” and this simply won’t cut it.
For example, some of my professors have made it abundantly clear about how, “This is an in person class, so attendance is mandatory and will be tracked and contribute to your grade.” I truly think it’s ridiculous that after the year we just had we are going right back to required attendance. If you want students to show up in person don’t require attendance, make being present the more desirable option.
This past year we have proven that online lectures are very doable and in some ways more desirable; if you are just going to listen to a lecture, it’s a lot less stressful to just roll out of bed a bit later, stay in PJs, and listen in from the comfort of your bedroom rather than everything involved with going to an in person lecture. If I’m going to a class that is just going to involve being lectured at, there is 0 benefit to being in person vs online. I can send questions in the chat.
Now I understand from a teacher perspective that it’s really awkward to present to a ghost audience (when you can’t see anyone or hear little laughs). But rather than require attendance to make sure people show up, why not just design your class in a way that students actually want to show up…?
The classes that I don’t mind putting up with the extra stress of going in person are the ones that I know with have in class group work; games, challenges, projects, whatever it might be, actual human interaction is worth coming to class for, but just listening to someone talk for an hour really isn’t. I’d rather watch a video lecture at 2x speed then use that time for more meetings, completing work, or just doing something fun and creative.
After these first two weeks of crazy, I think I’m starting to get back into a flow with my schedule, but I’m deeply curious about what other realizations will come about this semester as we transition into this new future of education brought about by the pandemic. We are at a pivotal point where we must choose if we are going to move back to the familiar or more forward to the unknown. COVID times have been hard to say the least, but perhaps not all of the changes to education were so bad. While initially schools changed out of necessity, I hope schools now chose to take time to reflect on what changes could be worth keeping around.
I’ve actually been working on a lot of things recently that have had to stay under the radar… UNTIL NOW
So I am happy to finally give some big updates on lots of projects I’ve been working on for over a year through COVID and all, and we’ve been making such great progress!!
First up, school update!
School
While I did start college in 2017 (4 years ago) I am not graduating this year. My time in New Zealand plus COVID made me shift things back, so I will now be graduating in May of 2022 with a Business Administration degree and Social Psychology certificate. In the mean time, I will be spending the summer and next two semesters continuing to coach gymnastics, conduct research in team dynamics, and work for the two non-profit organizations I’ve been with for almost 5 years – Trailblazers and Wish for WASH. Additionally, I am spending the summer writing my application for a Fulbright Fellowship to study education at grad school in Finland.
Trailblazers
Last I wrote about Trailblazers, the student driven magazine about transformative education that I co-founded four and a half years ago, I was just announcing our new partnership with UP for Learning and our search for a new production team. I’m excited to say that we now officially have an awesome team of 8 learners ranging from sophomore year of high school – freshman year of college and representing several different schools and states around the country!! We had our first team meeting in April and have been slowly making progress towards Issue 8 of our magazine which we hope to have published late June 2021. I’m excited for all of the new things that will come from this new team including more efficiency and long term sustainability internally and more diversity with the stories we share and hopefully an increase in how often we share as well! Additionally, for the first time ever Trailblazers Production Team members will be getting compensated for their work on the magazine which is super cool to see the organization grow in this way after 5 years! Anyone interested in connecting with Trailblazers can reach out to trailblazersedmagazine@gmail.com and/or follow us on Instagram and Twitter @TrailblazersEd
Wish for Wash
Similarly, I have also been working with the social impact organization Wish for WASH (W4W) for going on 5 years now and am excited to say that we have also seen lots of great progress this year! First off, with COVID we started making our design thinking workshops virtual. This involved a learning curve for sure, but now with almost a dozen virtual workshops under our belt, I would say we’ve gotten into a great flow. In fact, I foresee this shift to virtual facilitation for W4W having a longer lifespan than anticipated as it has allowed us to expand our audience reach drastically and make scheduling significantly simpler allowing us to facilitate more workshops per semester. We’ve also received great feedback on our virtual design jams with participants being particularly amazed and delighted by how interactive the workshop is despite being online.
On top of changing our mode of facilitation, this past semester we also began piloting our brand new design thinking process which I’m excited to finally talk about! CLAP stands for Connect, Learn, Apply, and Pitch.
We created this process for several reasons:
To place connection/empathy at the beginning of the design thinking process – connecting with your team, the topic, and your user before anything else from research to brainstorming happens.
To create a process with young learners as the users of our design tools, meaning tools needed to be very straight forward to use and graphically engaging.
To enhance the level of empathy developed in a short design jam workshop (under 4 hour challenge).
The third reason to me is what makes our design tools really differentiated from other processes and guidebooks. Empathy is the core of design thinking; the definition is literally, “human-centered problem solving,” and to be human-centered, one must first empathize with their user in order to problem solve together.
However, we observed during early design jams both in person and virtual that participants often struggled with connecting their brainstorming and final ideas back to their user’s specific needs when going through the whole process at such a rapid pace, especially as a newbee to design thinking. When working on a long term design challenge, a big part of the process is identifying your user group at large then doing lots of interviews and ethnography work in order to eventually narrow down your scope to focus on one particular user or a composite user that includes generalized needs and combines insights from several users. This level of empathy work takes a lot of time though – time that doesn’t exist in a two hour design jam. Furthermore, it can often be hard to have a live user present for a short design jam, so on top of minimal time, there is also the consideration of how do you empathize without having a live interaction with a person?
These challenges lead our design team to ask:
“How might we enhance the level of empathy developed in a short design jam?”
So we went through our own design challenge starting in the fall of 2019 in tandem with on boarding new team members and introducing them to design thinking. We did lots of research on different design thinking processes to make notes on things we liked, wished, and wondered about as we began work towards creating our own process. We did this as we continued to host design jams to gain feedback from participants about what they liked, wished, and wondered about the experience.
“I felt like the group text input on the brainstorming worked out well overall but was either a little confusing or a little hard to use for some – it would be great if you could figure out an easier method/tool for this!” – Teacher participant
“I attended all three DT jams. I love that the design jams moved from least stigmatizing to most stigmatizing and in the future I wonder if our school could make this a series of mini classes where students attend all sessions and really delve into building empathy within each topic. I loved the empathy maps and story building exercises of the intended user. It was a really easy framework for the students to understand without shying away from really understanding the user experience.” – Teacher participant
“I love things like this, and I am so happy I finally got involved, but would like to do even more! I also have a product idea, not for water conservation, but something I am trying to start for a business.” – Student participant
Over time we developed the idea of “personas.” We thought, “What if we took the three how might we statements we use for our short workshops [water, sanitation, and menstrual health], but made them into long term internal design jams. If we have 2-3 people on each team interact with at least 30 people each through interviews, surveys, activities, and ethnography sessions, then we could analyze the findings and create composite users which we then use in our workshops so that these ‘made up users’ weren’t actually so made up but instead based upon real stories of real people without needing them live at our workshops.”
So that’s exactly what we did!
Fall of 2020 was all about brainstorming each team members’ Persona Research Plan. For this plan, each W4W design team member brainstormed three potential persona concepts (For example, one of our workshop topics is: “HMW de-stigmatize menstrual health?” For this topic, one member’s three persona concepts included: a middle school girl, a menstrual health and hygiene activist, and a transgender man who still experiences menstruation.) For each persona concept, designers also brainstormed 3-5 key research questions, method of interaction (interview, survey, specific activity, etc), a list of 15 people they might connect with relevant to the concept, and their next 3 steps to move forward with that concept. After developing these plans, the team worked together to give feedback and narrow so that each person went from 3 concepts to one focus concept; for some this was just picking one of their 3, for others this meant maybe merging two concepts together, and for others we came up with a totally new focus based on the discussion.
After plans were created, each designer spent 2-3 months interacting with users. Then we developed a Persona Template Tool for each designer to use as a way to analyze and connect insights to form one composite user that could be utilized in a design jam workshop.
This entire process was happening in tandem with the devolvement of our new CLAP process. So while we had a team doing user research to create these persona’s, we also had a team focused on the design and development of the process itself including questions like: “How do we visualize our process in a way that adds meaning through graphic design?” “What tools already exist in other processes that we want to build upon and what tools don’t yet exist that we want to create?” “What is our color scheme and icon character?” “How do we differentiate parts of the CLAP process and which tools should be a part of which sections?”
Starting Spring of 2021 we officially began piloting the CLAP process in our workshops with great feedback! Partners who had worked with us before and after the redesign said they loved our new look and the new tools we created. They thought it was easy to understand and really engaged their students while also doing a great job at introducing them to somewhat stigmatizing topics in a safe and open environment:
“[My daughter] talked about the period design jam for days. She (and I) had no idea about [the depth and breadth of menstrual health stigma] except for some of the ultra orthodox religions views. We are a very no nonsense household and it seems so crazy that concepts like [period-stigma] perpetuate. Hooray education and exposure!!”
By April of 2021 we were ready to start pushing the persona concepts from the research to graphics team in order to start piloting this fundamental new concept. There was a lot of back and forth about how to best present our user research to design jam participants in a way that would show depth without being overwhelming and how we would best facilitate the conversations around these personas.
In May we began our persona first test run – the template version. We realized during the process of creating these persona’s and our tools to facilitate the conversations, that perhaps a template version of these tools could also be useful if we want workshops where participants brainstorm the details of their user. Additionally, these templates could help us and others create future personas moving forward. So we tested out three new tools: Persona ID, Journey Map, and Influencing Factors. Additionally, we tested a new brainstorming tool: Digitype. And because apparently we were feeling really ambitious, we also had a new person step into the role of a workshop coach, and I personally took a stab at trying to be in the roles of both facilitator and coach during the same workshop so moving forward we can increase our max number of participants.
Despite all the new things being tested, our workshop ran on time and surprisingly smoothly and was an incredible first step towards increasing empathy and having final prototypes actually meet user needs! As a coach I noticed participants really engaging with the persona tools and starting to empathize more with their users, prototypes also started to be geared more towards user needs but I think there is still room to grow there. The teacher’s on the workshop were especially excited about the possibilities our new persona tools present:
“After each workshop we keep talking about how we love all of your graphics, and we really loved the new persona tools this time! We were actually sidebar texting during that section about how cool we thought those tools were for really working to understand a specific user as a team.”
Then this past weekend we finally were able to test out the full persona process including our composite users from those months of research and analyzing!!! We had small numbers for this workshop in partnership with the Museum of Design Atlanta, but the end results were astounding. I have been facilitating design thinking workshops for over 7 years now, and I honestly can’t remember ever seeing so many final prototypes so clearly related back to their users’ needs and problem statements. This was a huge success for us because that was always the goal of our persona project: To enhance the level of empathy developed in a short design jam workshop (under 4 hour challenge). In particular, we wanted participants to understand the idea of an “impact statement” to demonstrate how their prototype was meeting user needs and the participants in this weekend’s workshop really seemed to get it and there are few things more rewarding then watching that ah ha moment happen for young learners.
I now really can’t wait for June where we will be facilitating a design jam as part of the Atlanta Girl School Summer Institute! It will be our largest Zoom workshop yet and we will also be piloting our “DT Coaches Training” process to help others learn not only about design thinking but also how to implement design thinking concepts in their classroom.
It has been almost 2 years now since we first started ideating our own process, 3 years since we ran our first design jam, and 4 years since we first started envisioning and brainstorming on the topic of Wish for WASH running design jams. I’ve been with this team the entire time and it is truly incredible to see how far we’ve come. We are now even getting to a place where we can monetize this work, and while success to me doesn’t have much at all to do with money, it is a big benchmark to be able to demonstrate the value of the work we are doing, and that’s what makes this so exciting; we’re adding value to the community and being recognized for it in greater capacity.
It’s truly been a game changing year for Wish for WASH and I can’t wait to see where this social impact organization goes next. I feel like big things are coming and I’m excited to play a role in the process.
2020 has been a whirlwind of disruption and new norms, and the same goes for Trailblazers, the student driven magazine about transformative education that I co-founded four and a half years ago.
While disruption can be messy and frustrating at times, it also comes new opportunities for growth and development. With this in mind I am excited to announce that Trailblazers has officially partnered with the Vermont based education non-profit UP for Learning to enhance the sustainability and continued advancement of our organization.
Over the years we have been very successful with Trailblazers, having published 7 issues now and gaining global attention for our work. However, with Abigail and I now close to graduating college, we believe we are getting to a point wherein the next year or so it would no longer make sense for us to be running the magazine. Despite this, we also recognize that Trailblazers has proven to be a valuable resource for amplifying student voices in education and we don’t want to see it die. Thus, we decided to seek out a non-profit interested in partnering with Trailblazers to help ensure the sustainability of the magazine after we move into more of a “senior consultant” role rather than our current managerial roles.
UP for Learning’s mission is to empower youth and adults to reimagine and transform education together. They believe educational equity is a basic human right and every youth and adult partner should be known, valued, and respected as co-creators of change and impact. These concepts resonated deeply with the Trailblazers team and based on my personal interactions with UP for Learning members, recommendations from the education community, and additional research we decided this would be a mutually beneficial partnership that we are excited to explore and develop.
With this new strategic direction, we are now looking nationally for young learners interested in joining our production team as an UP for Learning intern to bring this world renown magazine to life twice a year.
We are looking for responsible, creative learners who are strong communicators and have an interest in forwarding the Education Transformation Movement. As a team member you would be expected to attend monthly Zoom meetings, communicate progress bi-weekly via text or email, and fulfill your specific responsibilities required to publish each issue of the magazine.
The roles we seek to fill are: Managing Editor, Outreach Associate, Communications Associate, Lead Graphic Designer, and Director of Media. Attached is the official job descriptionand application form, please share with any young learners that you think would be a good fit!
Feel free to also contact trailblazersedmagazine@gmail.com with any questions.
Looking forward to this next chapter of our Trailblazers story!
The Life of Pinya 