If there is one thing that has become blatantly obvious with our current situation, it is the importance of good communication. Good communication meaning frequent and clear communication.
Sometimes it’s more important to just say something than to try and wait until you have everything figured out. People just want to know that they’re being thought about and that their needs are being considered in the discussion of big decisions.
When there isn’t communication, that’s when people panic, get fearful, and then rumors start. And that’s how things only get worse.
At the same time though, if you are going to communicate, make sure the message is clear. If a decision is made, be clear that the decision will stand or be clear that there is even a chance the decision may have to change, and note what could happen that might create the need for the decision to change. The worst thing is to be told a decision and then a week later get new communication that entirely conflicts with the original message and the message doesn’t even acknowledge the discrepancy. This just makes people mad and causes immediate backlash.
While I am aware of the importance of frequent and clear communication, I’ve realized these past few weeks that not everyone is. I understand that everyone is stressed and working hard to make quick decisions right now, but sometimes it seems as if people just don’t understand how important communication is in order to keep communities together. And I’ve noticed this both with people I depend on for communication and people I work with to communicate to others.
This made me wonder, in school, we spend a lot of time on long term communication methods – mostly with writing papers though also with presentations. We work a lot on adequate preparation, research, and formatting in order to create compelling arguments. How often though do we spend time on short term communication best practices, like communication via email, text, or even social media messages?
In a world where technology is becoming increasingly used in team dynamics, it seems to me like having practice and proficiency in these short term communication tools may be just as important as knowing how to write a well-researched essay. We use these communication tools every day and using them properly is an essential part of successful teams, successful community support, and successful organizations.
When I went to college, one of the most frequent compliments I got from professors was, “Wow, you really know how to write a professional email. Thank you.” And what I realized is, the reason professors were so impressed with this skill is because many students don’t have it. The thing is, they still don’t learn it in college… Sure professors may comment in their syllabus about wanting well-written emails and there is probably an “academic success” workshop or two on the subject, but with something as important as communication, isn’t that worth being taught in the classroom to ensure everyone learns the skill? Furthermore, I personally think this skill should be intentionally taught in high school to maximize time for growth and development with this competency.
If we want to receive frequent and clear communication, then we need to remember to teach it.