Progress in Action

I haven’t posted recently for a few reasons:

1. I’ve been super busy…
2. I’ve actually been working on a lot of things recently that have had to stay under the radar… UNTIL NOW

So I am happy to finally give some big updates on lots of projects I’ve been working on for over a year through COVID and all, and we’ve been making such great progress!!

First up, school update!

School

While I did start college in 2017 (4 years ago) I am not graduating this year. My time in New Zealand plus COVID made me shift things back, so I will now be graduating in May of 2022 with a Business Administration degree and Social Psychology certificate. In the mean time, I will be spending the summer and next two semesters continuing to coach gymnastics, conduct research in team dynamics, and work for the two non-profit organizations I’ve been with for almost 5 years – Trailblazers and Wish for WASH. Additionally, I am spending the summer writing my application for a Fulbright Fellowship to study education at grad school in Finland.

Trailblazers

Last I wrote about Trailblazers, the student driven magazine about transformative education that I co-founded four and a half years ago, I was just announcing our new partnership with UP for Learning and our search for a new production team. I’m excited to say that we now officially have an awesome team of 8 learners ranging from sophomore year of high school – freshman year of college and representing several different schools and states around the country!! We had our first team meeting in April and have been slowly making progress towards Issue 8 of our magazine which we hope to have published late June 2021. I’m excited for all of the new things that will come from this new team including more efficiency and long term sustainability internally and more diversity with the stories we share and hopefully an increase in how often we share as well! Additionally, for the first time ever Trailblazers Production Team members will be getting compensated for their work on the magazine which is super cool to see the organization grow in this way after 5 years! Anyone interested in connecting with Trailblazers can reach out to trailblazersedmagazine@gmail.com and/or follow us on Instagram and Twitter @TrailblazersEd

Wish for Wash

Similarly, I have also been working with the social impact organization Wish for WASH (W4W) for going on 5 years now and am excited to say that we have also seen lots of great progress this year! First off, with COVID we started making our design thinking workshops virtual. This involved a learning curve for sure, but now with almost a dozen virtual workshops under our belt, I would say we’ve gotten into a great flow. In fact, I foresee this shift to virtual facilitation for W4W having a longer lifespan than anticipated as it has allowed us to expand our audience reach drastically and make scheduling significantly simpler allowing us to facilitate more workshops per semester. We’ve also received great feedback on our virtual design jams with participants being particularly amazed and delighted by how interactive the workshop is despite being online.

On top of changing our mode of facilitation, this past semester we also began piloting our brand new design thinking process which I’m excited to finally talk about! CLAP stands for Connect, Learn, Apply, and Pitch.

We created this process for several reasons:

1. To place connection/empathy at the beginning of the design thinking process – connecting with your team, the topic, and your user before anything else from research to brainstorming happens.
2. To create a process with young learners as the users of our design tools, meaning tools needed to be very straight forward to use and graphically engaging.
3. To enhance the level of empathy developed in a short design jam workshop (under 4 hour challenge).

The third reason to me is what makes our design tools really differentiated from other processes and guidebooks. Empathy is the core of design thinking; the definition is literally, “human-centered problem solving,” and to be human-centered, one must first empathize with their user in order to problem solve together.

However, we observed during early design jams both in person and virtual that participants often struggled with connecting their brainstorming and final ideas back to their user’s specific needs when going through the whole process at such a rapid pace, especially as a newbee to design thinking. When working on a long term design challenge, a big part of the process is identifying your user group at large then doing lots of interviews and ethnography work in order to eventually narrow down your scope to focus on one particular user or a composite user that includes generalized needs and combines insights from several users. This level of empathy work takes a lot of time though – time that doesn’t exist in a two hour design jam. Furthermore, it can often be hard to have a live user present for a short design jam, so on top of minimal time, there is also the consideration of how do you empathize without having a live interaction with a person?

These challenges lead our design team to ask:

“How might we enhance the level of empathy developed in a short design jam?”

So we went through our own design challenge starting in the fall of 2019 in tandem with on boarding new team members and introducing them to design thinking. We did lots of research on different design thinking processes to make notes on things we liked, wished, and wondered about as we began work towards creating our own process. We did this as we continued to host design jams to gain feedback from participants about what they liked, wished, and wondered about the experience.

“I felt like the group text input on the brainstorming worked out well overall but was either a little confusing or a little hard to use for some – it would be great if you could figure out an easier method/tool for this!” – Teacher participant

“I attended all three DT jams. I love that the design jams moved from least stigmatizing to most stigmatizing and in the future I wonder if our school could make this a series of mini classes where students attend all sessions and really delve into building empathy within each topic. I loved the empathy maps and story building exercises of the intended user. It was a really easy framework for the students to understand without shying away from really understanding the user experience.” – Teacher participant

“I love things like this, and I am so happy I finally got involved, but would like to do even more! I also have a product idea, not for water conservation, but something I am trying to start for a business.” – Student participant

Over time we developed the idea of “personas.” We thought, “What if we took the three how might we statements we use for our short workshops [water, sanitation, and menstrual health], but made them into long term internal design jams. If we have 2-3 people on each team interact with at least 30 people each through interviews, surveys, activities, and ethnography sessions, then we could analyze the findings and create composite users which we then use in our workshops so that these ‘made up users’ weren’t actually so made up but instead based upon real stories of real people without needing them live at our workshops.”

So that’s exactly what we did!

Fall of 2020 was all about brainstorming each team members’ Persona Research Plan. For this plan, each W4W design team member brainstormed three potential persona concepts (For example, one of our workshop topics is: “HMW de-stigmatize menstrual health?” For this topic, one member’s three persona concepts included: a middle school girl, a menstrual health and hygiene activist, and a transgender man who still experiences menstruation.) For each persona concept, designers also brainstormed 3-5 key research questions, method of interaction (interview, survey, specific activity, etc), a list of 15 people they might connect with relevant to the concept, and their next 3 steps to move forward with that concept. After developing these plans, the team worked together to give feedback and narrow so that each person went from 3 concepts to one focus concept; for some this was just picking one of their 3, for others this meant maybe merging two concepts together, and for others we came up with a totally new focus based on the discussion.

After plans were created, each designer spent 2-3 months interacting with users. Then we developed a Persona Template Tool for each designer to use as a way to analyze and connect insights to form one composite user that could be utilized in a design jam workshop.

This entire process was happening in tandem with the devolvement of our new CLAP process. So while we had a team doing user research to create these persona’s, we also had a team focused on the design and development of the process itself including questions like: “How do we visualize our process in a way that adds meaning through graphic design?” “What tools already exist in other processes that we want to build upon and what tools don’t yet exist that we want to create?” “What is our color scheme and icon character?” “How do we differentiate parts of the CLAP process and which tools should be a part of which sections?”

Starting Spring of 2021 we officially began piloting the CLAP process in our workshops with great feedback! Partners who had worked with us before and after the redesign said they loved our new look and the new tools we created. They thought it was easy to understand and really engaged their students while also doing a great job at introducing them to somewhat stigmatizing topics in a safe and open environment:

“[My daughter] talked about the period design jam for days. She (and I) had no idea about [the depth and breadth of menstrual health stigma] except for some of the ultra orthodox religions views. We are a very no nonsense household and it seems so crazy that concepts like [period-stigma] perpetuate. Hooray education and exposure!!”

By April of 2021 we were ready to start pushing the persona concepts from the research to graphics team in order to start piloting this fundamental new concept. There was a lot of back and forth about how to best present our user research to design jam participants in a way that would show depth without being overwhelming and how we would best facilitate the conversations around these personas.

In May we began our persona first test run – the template version. We realized during the process of creating these persona’s and our tools to facilitate the conversations, that perhaps a template version of these tools could also be useful if we want workshops where participants brainstorm the details of their user. Additionally, these templates could help us and others create future personas moving forward. So we tested out three new tools: Persona ID, Journey Map, and Influencing Factors. Additionally, we tested a new brainstorming tool: Digitype. And because apparently we were feeling really ambitious, we also had a new person step into the role of a workshop coach, and I personally took a stab at trying to be in the roles of both facilitator and coach during the same workshop so moving forward we can increase our max number of participants.

Despite all the new things being tested, our workshop ran on time and surprisingly smoothly and was an incredible first step towards increasing empathy and having final prototypes actually meet user needs! As a coach I noticed participants really engaging with the persona tools and starting to empathize more with their users, prototypes also started to be geared more towards user needs but I think there is still room to grow there. The teacher’s on the workshop were especially excited about the possibilities our new persona tools present:

“After each workshop we keep talking about how we love all of your graphics, and we really loved the new persona tools this time! We were actually sidebar texting during that section about how cool we thought those tools were for really working to understand a specific user as a team.”

Then this past weekend we finally were able to test out the full persona process including our composite users from those months of research and analyzing!!! We had small numbers for this workshop in partnership with the Museum of Design Atlanta, but the end results were astounding. I have been facilitating design thinking workshops for over 7 years now, and I honestly can’t remember ever seeing so many final prototypes so clearly related back to their users’ needs and problem statements. This was a huge success for us because that was always the goal of our persona project: To enhance the level of empathy developed in a short design jam workshop (under 4 hour challenge). In particular, we wanted participants to understand the idea of an “impact statement” to demonstrate how their prototype was meeting user needs and the participants in this weekend’s workshop really seemed to get it and there are few things more rewarding then watching that ah ha moment happen for young learners.

I now really can’t wait for June where we will be facilitating a design jam as part of the Atlanta Girl School Summer Institute! It will be our largest Zoom workshop yet and we will also be piloting our “DT Coaches Training” process to help others learn not only about design thinking but also how to implement design thinking concepts in their classroom.

It has been almost 2 years now since we first started ideating our own process, 3 years since we ran our first design jam, and 4 years since we first started envisioning and brainstorming on the topic of Wish for WASH running design jams. I’ve been with this team the entire time and it is truly incredible to see how far we’ve come. We are now even getting to a place where we can monetize this work, and while success to me doesn’t have much at all to do with money, it is a big benchmark to be able to demonstrate the value of the work we are doing, and that’s what makes this so exciting; we’re adding value to the community and being recognized for it in greater capacity.

It’s truly been a game changing year for Wish for WASH and I can’t wait to see where this social impact organization goes next. I feel like big things are coming and I’m excited to play a role in the process.

Actionable Advice on Changing Majors

Why are there not more facilitated opportunities to learn about different majors? In high school we have advisors that help with deciding on a college and in college we have advisors within majors to help select classes and career options, but there doesn’t ever seem to be advising on selecting a major. And sometimes our high school experiences easily lend towards an obvious major, but more often then not this doesn’t happen so obviously. I’ve met so many adults that say “Oh if I would’ve known x degree existed back when I was an undergrad, I totally would’ve done that instead.”

I personally entered as an undecided engineering major and found myself just thrown in with all of the mechanical engineers for advising purposes I guess because it is assumed that’s the major most undecided engineers will eventually switch into. However, this advisor was not really able to help me learn about the other potential majors – she specialized in mechanical engineering so that’s what she knew and could advise on…

I had an old friend post this week about realizing she wasn’t enjoying her classes and thought maybe she should change her major, so she wanted advice on how to decide on her new major. The majority of the comments on this post say something along the lines of “Don’t worry, it’s okay to not have it figured out! I changed my career path x times!” etc…

This seems to be a fairly common response anytime someone asks about selecting a major and I’ve realized recently that it really bothers me because this response doesn’t given actionable advice.

I feel like everyone kind of knows that it’s okay to change paths and have periods of time in your life when you don’t have things figured out – our society has long since moved on from the idea of people just having one career their entire life, and now the norm is for change. So while perhaps it provides a smidge of reassurance to be told “It’s okay to not know,” it can also just be irrelevant entirely; just because someone asks for help about selecting a new path doesn’t necessarily imply that they are particularly concerned about their current status paused on a path. By the time you ask for advice you’ve already accepted that you don’t know what’s next, and often times have made piece with that knowing it’s a normal position to find yourself in, what you are asking for is advice on how to decide which direction to move next.

This seems like a totally reasonable thing to ask and yet so often no one really has a helpful answer…

So here was my answer which I wanted to blog about because it seems like such a commonly asked question that gets unsatisfactory responses:

When you are unsure about the future, look to the past. What experiences have you had that you really enjoyed and what did you really not enjoy? Consider an experience anything that might fit into a category on a resume: paid work, volunteer work, projects, learning a new technical or communication skill, unique study opportunities (such as abroad or participation in a special program), and/or leadership. At first don’t analyze the experiences too hard, just on gut reaction if you enjoyed it, title it and put it in the enjoyed list or visa versa for disliked. (Knowing what you don’t like is super helpful so don’t disregard that list because it will help narrow options often faster than the like list.)

After you’ve listed out experiences you liked and dislike (or just didn’t particularly enjoy), then start thinking through what you did in those experiences. Use verb phrases to keep it short and focused. For example maybe you enjoyed volunteering at a animal shelter, so some verb phrases might be: played with dogs, organized pantries, emailed partners and customers.

Look for patterns in terms of skills needed for the experiences, content, styles of work (individual/collaborative/virtual, etc), roles played, any sort of pattern, then try to line up these patterns with a few majors that might lead towards similar experiences. Then go talk to as many people as you can related to those different majors, both students and advisors to get a feel for the differences between majors and look at courses you’d take to see what sounds interesting.

I had entered as engineering because I knew I liked problem solving and project based work and I was good at math and science so everyone suggested engineering. However, once I started to think more about past projects I enjoyed and the roles I played on those teams, I realized that I never particularly cared for the CAD or 3D printing work, and another peer was the one the go to person for engineering type work. Meanwhile, I more often ended up in a management esk role and would lead tasks involving planning, communicating, and presenting, thus I switched to major in business because the courses seemed to be in line with those roles and skills – the actual topics/content material of those projects wasn’t the most important part in decision making even though it seems that’s the part people usually think about when deciding majors.

So maybe this advice will be helpful to someone, or maybe not, but the bigger reason this conversation is interesting to me is because I feel there is gap and a need here. Choosing a major is a big part of college, and while it’s totally okay to switch majors, wouldn’t it be nicer for everyone if less people needed to switch? Just because something has been normalized doesn’t make it not an issue…

It can sometimes be really expensive to switch majors if this then means you have to take more classes and maybe stay in school longer. Plus, some colleges are better suited for different majors, so if you had a better sense of your potential major in high school, then you would be able to look at schools with better resources for your interests.

I hypothesis that so many students switch majors because of two primary reasons 1) they don’t have the best understanding of their options and/or 2) they don’t have the best understanding of themselves. Additionally, I believe working to gain this understanding only after coming to college is too late for meaningful impact on the challenge of switching majors. If high school could do a better job helping learners with both of these issues before learners need to choose majors, I think this would lead to less people switching majors which would ultimately save a lot of money and time for hundreds of people.

How might they do this? Well since I always like to include at least a quick brainstorm when I propose challenges, here are some initial thoughts of mine not too fleshed out (and some of which probably already happen just not wide spread):

• being more intentional about noting connections between class work and their relation to majors/careers
• do the same activity I propose above which also could be tied in with learning about resume writing
• hold major fairs where high school students can talk to people about different majors
• when assigning team projects, don’t just create teams, but create roles on the team as well (whether the students create the roles or they are predesigned, having conversations about roles and responsibilities is important to thinking about future majors and careers)

Pilot Success: Virtual DT Workshop

Today was a big day! We hosted our first-ever virtual design thinking workshop with Wish for WASH, and it was great!!!

It was by no means a perfect event – I have lots of notes for improvements… – but as a pilot workshop, I was super satisfied with the outcome of this 3-hour design sprint around supporting the homeless during COVID-19. We had a low turn out despite a solid registration which caused the need for a lot of on the fly pivots to our flow for the day, but we got through it and the feedback we got was enormously helpful!

Overall, our participants really enjoyed the workshop and were also very supportive and impressed with our quick pivoting and ability to adapt to be both participants and facilitators in an attempt to make for fuller teams. They even said that they would’ve been willing to do a whole day hackathon with us/would love to in the future. This really surprised me because we thought a 3-hour online event might potentially feel too long to participants. We also got good feedback around how to better word our pre-workshop email around what to expect/prepare with, and as expected everyone wished there would’ve been a bit more time for more elaborate brainstorming/prototyping/pitching – which was somewhat expected after we had a bit of a late start and a slow warm-up with getting people to participate, so we knew the whole time that we were running behind, but also good to know in the future we should better anticipate this potentially slow start. 

The biggest changes I’d like to consider for the future (in case anyone else is interested in leading a virtual workshop and wants insight into what I learned):

1. Try to get higher levels of registration in anticipation of some no shows / more intense and maybe more targeted marketing. Potentially even create the date/time of the workshop after gauging interest and feedback on times that would work well for those interested.
2. Re-structure our planned amount of time per activity to account for a slower start as everyone tries to get to know each other without the little side conversations that would normally take place in person. (This way we have the full time for a good experiment and produce phase.)
3. Have one person designated for watching the time and updating the facilitators about where we are in the flow relative to where we planned on being. I found it really hard to pay attention to timing (didn’t help that I also had to convert the time zone) while also leading the facilitation because I could only have so many things going on in my head at once. Furthermore, since I had to also be a participant (which was not originally the plan) I didn’t have downtime while teams were working to be able to think through the big picture stuff like we had planned on, but should not have counted on. While I knew from the beginning we were behind schedule, I think we could’ve better made up time earlier in the workshop/ better allocated time to activities throughout the entire flow if I had been more aware of just how far off we were.

(Also on a personal note, I think I might’ve done too much of the facilitating/coaching and wish I would’ve done better at finding ways for other W4W members to play a greater role in the leadership side of the workshop. The original plan was for me to co-facilitate, and therefore, lead 3 parts of our flow, and I was not supposed to be a participant at all – just float between breakout rooms supporting as needed – but then one person on our team last minute couldn’t make it and a coach was feeling concerned about leading a team on her own, so I was going to assist her but wanted her to take lead. Then with all of the last-minute changes that happened once we started and realized we had less than half of the people signed up, I ended up doing almost all of the facilitation in the full room with the way things got cut, and I ended up leading in the small team despite what I originally wanted… So I need to do better there.)

The most valuable part of the day though was just knowing that this kind of event is possible. We successfully ran a 3 hour full DT workshop online! THINK OF THE IMPLICATIONS?!?!?!?

1. The success of this workshop means the potential for future opportunities has increased exponentially! We can have digital workshops with people from all over the world; that’s pretty spectacular to think about the ability to expand the scope of people aware of design thinking and WASH-related issues.
2. Building off of implication 1, with successful online integration, imagine the diversity of people that can be brought together for future collaborations?!?!? The success of today’s workshop was greatly supported by our ability to get professionals in the WASH sector as well as experienced design thinkers together in a “room” with a bunch of college students with open minds and crazy ideas. Even when we can meet in person again, I think in some ways online workshops might still be a great way to facilitate DT challenges, because it makes it a lot easier to bring together people with so many different knowledge points. It also makes me wonder if when we get back to school in person if this experience with online learning will make people more open to things like virtual guest speakers. The mix between experts and students is truly amazing to be a part of and I think if we capitalize on this experience with online education it could lead to some great collaborations with schools in the future.
3. To me this proves any class online can still be interactive. The idea that an online class needs to just be lecture-based or for quick check-ins and – the idea that drives me craziest –  that teamwork can’t happen online is a myth! It’s all about intentional design. We used the tool “Annotate” on Zoom to allow participates to write directly on our slide deck as if they had a printed version of the activities in front of them. We also encouraged a “use whatcha have” norm – so even though we might not all have access to the most high-quality prototyping tools, we enforced the idea that anything can be prototyping material if you are creative enough. So even though we were all in our own homes, we were all able to build physical prototypes and share them with each other. Furthermore, we used a combo of full room sessions and breakout rooms (to stimulate table teams) to allow for streamlined facilitation in addition to small group discussions. With this feature, we were also very intentional in our flow by limiting the number of times we had to switch back and forth between rooms. We found in our testing/experience with Zoom classes, that when you constantly go into breakout rooms for short periods of time it becomes too disruptive and time-consuming, so instead we made our flow work so there would be longer chunks all together and longer chunks in small groups this way both types of conversations felt meaningful. We even made a “cue-to-cue” document like you would in theater, which a document just outlining all of the times we have to change a technical component of the “performance” so that we could practice all of the tech changes and see if anything felt weird being too close together in timing.

 

Some final takeaways: 

I loved how inspired and happy everyone was after the workshop. One participant commented that she spends all day at work focusing on the issues caused by COVID-19 and she really appreciated having the ability today to note real human struggles and then brainstorm ideas rather than focus on all of the negatives.

I appreciated hearing our participants talk about wanting other co-workers of theirs to participate in future workshops with us, and they also wanted to work with us again.

And finally, I was really proud of our team’s work both leading up to and during the event. This couldn’t have happened without the hard work of lots of individuals each doing their part and be willing to totally change plans on the fly as necessary.

It was a great pilot! We learned lots and have great potential for the future!

(Just a few of our prototypes by our awesome facilitators and MoVe talk speakers! I wish I had more pics but haven’t been sent them yet/we want to make sure our participants approve of the pics before we post, so for now it’s just us.)

If you’re interested this was our slide deck (without the MoVe talk slides because we found it easier for the presenters to have their own deck for screen share maneuver purposes). We used the DEEP process with tools designed primarily by MV Ventures (formerly known as MVIFI).

Getting Students to the Table

One of my primary goals for the future of education has always been to include more students, as well as other not as represented stakeholder groups, in the school decision making process. And I’ve found that a lot of educators share this sentament, and furthermore, there are a lot of educators who actively try to engage students in these conversations. And yet, we still don’t notice all that much student voice in education, and if it is present, it’s often the same few voices. Why is that?

Well this isn’t the full answer to this question, but something I’ve observed is that most students don’t respond to mass open invitations. Doesn’t matter if you blast it in a school email or try to “be with the times” and use social media platforms students frequent on, if it’s a general invitation, most students don’t respond. This isn’t something I can explicitly point at research to support (maybe it exists but I’ve not looked for it or seen it accidentally), but it’s something I’ve noticed from experience when trying to create opportunities for student voice.

I’ve experienced this when trying to get writers for Trailblazers, when hosting events, and when just trying to get people together for a causal but focused discussion. Every time I try a mass marketing method to try and get students involved with education initiatives, I end up with little to no responses. And yet, as a student myself, when I’m just going through life I will frequently hear other students say, “Oh ya, I have a lot to say about XYZ.”

So how do we capture those thoughts? How do we get students to show up to the table? Because it’s not a question of if they have opinions to share, it’s a question of how we hear them.

I didn’t realize that this was a unique insight until working on this project with OpenIDEO where I was involved in a conversation around trying to brainstorm social media marketing geared towards getting students to contribute to the design challenge. The brainstorming was discussing things like word choice, length, what slogans are cool now, what platforms to use, what if we could get students to respond on the platform then challenge their friends to do it and like all of those other challenges happening in quarantine, etc.

But I realized the conversation was likely pointless… I told them how I don’t consider myself to be gifted with social media or marketing but in my experience most students don’t respond to those kinds of campaigns for education stuff. And the other student on the team (who I had no relation to before joining this project), confirmed my opinions with a bit more socially minded perspective suggesting that kids use social media mostly for fun and entertainment and those challenges that get passed along are because they’re easy and goofy; an education challenge would require actual thought work and time, so student’s probably won’t engage with it.

I actually don’t know what kind of marketing they ended up going with because I didn’t really look out for it. Though considering I find myself more frequently viewing education social media than the normal student and I didn’t see it, I’m guessing not many other students did either if there was a specific marketing campaign geared towards students.

Yet, for some silly reason, even after this conversation, I still choose the same strategy for trying to get people to join my discussion/brainstorm session held earlier today about learning during COVID-19…

I posted on every social media platform I have including some group chats with students who have previously demonstrated interest in education transformation focused events, and even got some likes and retweets, yet, as I expected only 1 person actually showed up to the Zoom call today. And that was my best friend who I explicitly asked before setting up anything, “Hey does this time work for you, because then at least worst case scenario, no one else shows up and I can at least pivot the discussion to an interview with you.” My little sister did also show up about half way through, and the three of us did have a good conversation from a variety of perspectives about the challenges and opportunities with online learning. So I don’t think the event was a total bust, though it was pretty much exactly as I had cautioned the rest of the IDEO team.

So what to do about this?

Well, what I have noticed is that students are very likely to respond if they’re specifically reached out to. For example with Trailblazers, which I consider a long term individual comittment since the writing/editing process takes place over a number of weeks mostly independently, this means we try to contact teachers we know from different schools and get them to identify specific students we can ask to write. While in school, it looks like seeing students in person and 1:1 asking them to join a meeting then following up with the calendar invite. Even when trying to get teacher participation to join a student-teacher card game tournament, we were much more successful when we individually delievered each teacher a typed and stamped invite in person. And for short term projects, such as this design challenge it means I try texting individually all the other students I have info for.

Now I knew this information before sending out my mass media open invitation, so you may wonder, why did I still choose the mass media route anyway? Well, it’s a lot easier to send mass invitations, esspcially in regards to time which is something I have not had much of this past week with midterms being upon me. So trust me, I know it doesn’t seem like the most efficient method to individually send out requests/invites for students to share their thoughts/opinions/stories, but in my experience it has always proven to have a greater response rate.

It was the exact same message I shared on social media, yet when texted individually I got 12 responses with-in 30 minutes even when sent at 10:30pm/later at night and had at least 3 others specifically say they’d get back to me tomorrow. Versus my media posts had been out for a week and I had 0 people respond to my questions in the comments and 0 people show up due to those posts. (My best friend and sister only showed up to the Zoom because I specifically asked/bugged them about it and they confirmed as much.) That’s an over 1200% better response rate with the same message… And for some responses I was given paragraph long answers per question. That means students had a lot to say and were willing to take the time to say it, they just had to be prompted to thinking their opinions in particular mattered.

There’s a lot that can be claimed about what this says about my generation that we don’t respond to mass messages but will give lengthy responses to personalized messages. (Really not even personalized, just individually sent because I sent pretty much identical messages to everyone, just sometimes slightly changing the initial greeting sentence if I was texting a parent to get their child’s response vs a peer.) And again, perhaps I’m making this sound too generalized, but I feel like I’ve had this happen on a lot of occasions at this point (I can think of at least 5 examples off the top of my head). However, I don’t share this information to make claims about my generation, I’m just sharing an observation/theory that has proven to be true on numerous occasions:

If you want a greater variety of student voices involved in the conversation, try asking indidviduals directly rather than just, “Hey anyone who’s interested I would love your response to…”

Proud Alum

I’m always so proud of the great work the MVAllstars put on! (My former high school theater troupe.) Even in the midst of a pandemic and school closing, the show must go on!

Today has felt like a really long day for me going between meeting calls, classes, and studying for a midterm test tomorrow – I’ve been going fairly non-stop from 10am-8pm including a meeting during lunch. And after a long day of work, I was happy to then get to eat dinner and relax while watching the MVAllstars virtual production of Matilda the Musical.

I’ve been teaching dance classes once a week online and that’s had all sorts of challenges, so I can only imagine the amount of hard work everyone had to put into this project in order to pull off a full virtual musical. Super impressive work by the entire cast and crew. Truly a theatrical feat that will go down in MVAllstars history.

I’m honored to call myself an alum of such an adventurous and imaginative group that’s eager to face any challenge with open minds and willing hearts. Brava Allstars!

The Things That Never Change

I realized today I’m kind of grateful that New Zealand went into lockdown. Obviously, going into lockdown mode has had tremendous success health-wise, but also it’s made doing online learning much easier.

Sitting in front of a computer listening to pre-recorded video lectures all day would be a lot more annoying if I knew there were other things I could be doing like visiting museums, traveling to different parts of the country, even just going out to eat. But since I’m stuck inside anyway, there’s only so many options for what else to do, so I might as well be doing school work.

Today was only day 2 of online learning but it was a long day. We decide to set up individual family meetings with our team gymnast and their parents so that everyone can get a chance to ask 1:1 questions to coaches. The first round of these meetings started today, so that’s how I spent the first three hours of my day (in addition to our Zoom class). Then after lunch, I spent the next 6 hours doing school work. It’s very odd to in someways feel like it’s only the second day of school, but at the same time have the workload of actually being a month into school.

My first real assignment of the year is due tomorrow. (I say “real assignment” because I’ve submitted a few practice multiple choice test, but we get to take those as many times as we like and it’s just multiple choice so there isn’t really much thought work involved.) I’m a little stressed about this essay though. Maybe it’s because this is my first semester of traditional school since this time last year, or maybe it’s because I’m curious as to what to expect from New Zealand grading vs US, or maybe it’s just because we’ve been out of school for a month and I haven’t even had this class since being back and yet we already have an assignment due.

The topic is about how COVID-19 is affecting international business, and it feels like one of those topics that almost has too much information to discuss and the challenging part is trying to limit what you talk about. Plus we only have 1000 words to use, and I learned earlier today that our reference list is included in this word count, which I found kind of crazy because it’s the only class I’ve had where we’re being told to not use lots of citations.

After finding this out I had to do a lot of last-minute editing today, so thank goodness I have great friends who are willing to stay up past midnight to help me edit down my essay. Ever since high school, there has been a group of us – as one teacher put it, “The Brain Trust” – that has always helped out when it comes to giving feedback on each other’s work. No matter the time, topic, or apparently the state of the world, I somehow am lucky enough to still be able to count on these friends for some last-minute help.

This was a great reminder today, that some things never change, even in the midst of a pandemic.

 

 

(Extra tangent: I have to say our feedback process is actually very amusing. As stressful as it can be, it’s also kind of one of my favorite things to just be rapidly co-editing a document with someone in The Brain Trust. Typically we are on a Google Doc leaving feedback as comments and suggestions so the other person can see the changes we’re making before approving or not approving them. Even I, as the writer on this occasion, made my new changes first as suggestions so someone else could also see the changes I was thinking about. We also tend to not necessarily move in a logical order. We move throughout the essay repeatedly, sometimes all looking at the same section and sometimes working on multiple sections at once making notes when we see them, and also replying to each other’s comments. Often the rapid co-editing is due to needing word count help, but it isn’t always, sometimes we just want general feedback on the content and the writer is also making changes in real-time so we give continuous feedback for a given period of time until everyone thinks it looks good. My favorite part though is we don’t just make comments about things that should change; it’s more like annotating a book where sometimes we’re just commenting about the writing itself and start a whole sidebar conversation and that’s what’s so amusing to me. It’s proof that giving and receiving feedback really is a gift and it can be a fun process if everyone is open and accepting of the feedback – which doesn’t mean always implementing the feedback, it just means being willing to consider the feedback.)

“Kicking & Screaming”

I’ve been hearing a lot of conversations lately around how powerful it’s been to see students speaking out for changes to education because the traditional model doesn’t work online. Many also express their hope to see this sudden uprise of student voice and agency in education continue once we are allowed back in school buildings. Furthermore, people are hoping if learners come back “kicking and screaming, and demanding change” then things might actually start to look different long term.

However, my fear is that students that may be proving more feedback than usual right now aren’t going to realize that the newfound power of their voice isn’t just due to distance learning. Student voice has always been powerful, but I fear when we get back into classrooms, students will think, “Okay, now things are back to ‘normal’, therefore, my opinions on how school should be run no longer matter.”

It’s invaluable to have student voice to better re-design the learning process and make sure we’re meeting user needs. And it’s inspiring it is to see students having agency during a time when there isn’t really accountability- there aren’t many viable punishments right now, so you can’t scare students into coming to class and participating, they have to actually want to learn. So everyone is wondering, “How might we continue to see student voice and learner agency when we return to our schools?”

Well, I propose that step 1 is that we have to make sure students even realize what student voice and agency mean and help them be able to identify that they have it.

I think we are currently seeing a rise in student voice and agency out of obligation. I know from personal experience that I’ve had several moments in the past few weeks were I’ve participated in school-related feedback sessions just because I feel like it’s one of the few things I can do so I should be doing it. Things are so new and different that, even if they can’t articulate it, learners realize they have to have agency if they want to keep from getting bored or mentally unstable. Furthermore, they acknowledge that with these changes it makes sense that school leaders want to hear student stories and opinions because everyone is flying blind so the more help the better. It’s easy to accept these concepts as being necessary and normal right now. But student voice and agency were already invaluable before we moved to distance learning, most students just didn’t realize it.

Student voice I think is a bit more straight forward in terms of meaning, but I don’t think most students realize just how powerful it is in the eyes of educators to get true feedback directly from the users, ie. students. I also believe this is in part because most students don’t think their thoughts will really be taken seriously – I’ve pretty much been directly told this before. Anyone who knew me in high school would say I was part of the “smart people group” – the same group some people may refer to as “teacher’s pets” – and yet even some of my closest friends would sometimes make comments about not thinking administration really cared about student opinions. Not to mention students who weren’t typically thought of as being part of the “smart people group” would make snide remarks about feeling like they weren’t one of the “chosen ones” so why should they even bother to share their opinions.

Right now everything about school is different, and so it’s easier to grapple with the idea that teachers and administrators might care a little more about all student opinions right now. If we want to continue to see student voice upon returning to our usual learning environments, there has to be more transparency with students so they know if they speak up they’re actually being heard.

When it comes to learner agency, I bet 9/10 learners couldn’t articulate what it means to have “agency.” I mean even as I’m writing this post my computer keeps underlining the word agency thinking I’m using it incorrectly because it thinks I’m talking about a corporate agency. Additionally, I’ve been to at least a dozen education conferences at this point that talk about learner agency, and even I sometimes wonder about how to best describe it which is what makes me really doubt students without a particular passion for transforming education can actually tell you what agency is.  Learners can have agency without understanding it, but if we really expect students to come back to school and “demand” that they have agency, they have to know what it is.

We can’t just keep hoping that learners will all of a sudden start “kicking and screaming” for education change and that’s what will make the difference. Some learners, I believe myself to be one of these learners, will have an amazing experience with learner-centered education, realize that the experience was partly due to feeling like they had a voice and agency in their learning, and then start advocating for change. But I know I’m not the normal student, and most learners don’t have this reaction even after a crazy out of the box experiences.

My first of a series of “ah-ha experiences” happened at the 2013 Council on Innovation. I was one of twenty students asked to spend an entire day not going to classes and instead partake in this day-long design thinking event alongside twenty community experts and visionaries. Of those twenty students that participated, I was the only one that after the experience decided I needed to start “demanding change,” and I wouldn’t even call it demanding per-say, I just started conversations. Later in time others began to agree that things could be better if they changed, but I wouldn’t say they were “kicking and screaming” about the necessity of these changes. Now obviously this one-day event is not as big of a change in the learning environment as the weeks we have already and are still yet to experience online during this pandemic, but I don’t expect the results to be much different in terms of how many students are going to come out of this wanting immediate permanent change. Honestly, from what I keep hearing from my friends and the kids I coach, I’m expecting most students will just want to feel like things are “normal” again and want to stop dealing with so much change.

So yes it’s great and inspiring to see how learners are reacting during these challenging times, and I would love to see more learners speaking up for long-term education change, but if we want to see this happen I think it’s going to take a lot more than just hope. We can’t just expect to have this big unique learning experience (if that’s how you want to describe the current circumstances) and then have dozens of learners suddenly come back as reborn advocates of learner-centered education. We need action not just hope. We need to be open and honest to learners about how much influence they currently have over education, and then guide them in the process of reflecting on how this might factor into what they expect/want out of school upon returning to our buildings. Most importantly though, we have to make sure learners realize that they even have voice and agency and that it matters far beyond the scope of distance learning.

 

Range Finder

For the last 10 minutes of our Wish For WASH meeting today, I encouraged our entire team to do a mini design thinking activity with one of the tools we used called “The Range Finder.” The purpose was for each of us to think about the timeline of different goals on our subteams; goals right in front of us, beyond the trees, and over the mountain. I thought with so much uncertainty and restructuring happening right now with the shift to virtual teaming, this tool would be a good way for us to check-in that everyone is on the same page with how we view our short term and long term goals.

The tool was so successful that I thought it would be good for me to do a personal Range Finder as well to consider what my goals are for while we’re on break from school (the three weeks still), once classes start again, and once we finish the semester.

Right in Front of Me:

• Finish sorting through all previously uncategorized blog posts of mine.
• Make final edits on our Wish For WASH design thinking in the sanitation sector research paper.
• Edit 5 new gymnastics songs.
• Have working drafts of the 3 assignments I’m able to get started on already.
• Choreograph a new dance every week until our gymnast can get back into the gym.

Beyond the Trees:

• Publish Issue 7 of Trailblazers.
• Video edit Jump Start Gym’s first-ever virtual gymnastics group routine.
• Host the virtual Design Jam Wish For WASH has tentatively started to plan.
• Obviously, complete my school work…

Over the Mountains:

• Explore whatever more of New Zealand I’m able to – Hobbit Town and the glow worm caves are specifically two things I’ve not gotten to do yet I really want to see.
• Reconsider Trailblazers business model in order to be more sustainable as an organization.
• Do more in-depth research into options for post-graduation (ie grad school or work first – and where)

Student Gov’t: Beyond Dance Committees

Having only been in the New Zealand education system for barely a month, I must say the most impressive thing I’ve noticed is just how much student feedback is valued.

Granted I can’t assume my experience at this one particular university is true for all of New Zealand, just as I can’t assume my singular experience in the American university system is consistent throughout the country. However, in my experience, the student voice at my host university, Victoria University of Wellington, is incredible!

Since the beginning, I have been receiving emails from the student government asking for our feedback before we even started classes, we heard from almost every representative during orientation, and once classes did start I learned about an entire system they’ve established for class representatives. Every class on campus has 1-3 student reps that serve as the liaison between the students in the class, the lecturer, and the student government by helping to provide feedback on the course. I volunteered to be class rep for my international management course because I was curious about what the experience would be like (since we don’t have this role at GT) and also because I saw it as a good way to get to know my professor better (especially now that I”m a junior and am very aware of how soon I will need people to write me rec letters).

As a class rep, I have played a significant role in any changes that happen in this course both by my professor and the student government team. Just today I was asked by the student government team to help review change approval request from mine and other professors in regards to everything that is having to be adjusted for an online learning environment.

It was crazy to realize that every proposal gets reviewed by the student government and also to know how transparent they are about the role of students in the process. I know my home university has a student government and sometimes I hear about their involvement with big decisions, but I don’t get the sense it is nearly as known about or as integral to operations as it’s been here. Nor do I think it’s as simple to join student government at home, versus here it was as easy as just volunteering in class one day to agree to make a class Facebook page, have my contact info shared, and be willing to provide feedback on the course.

Furthermore, it was really crazy to think I personally actually get a say in if I think changes affecting assignments, due dates, and weight towards final grades were reasonable. I’ve never gotten this kind of voice in a class before.

And even before the virus became a global pandemic, my professor had been discussing with me to establish a time mid-trimester to meet up and discuss the course progress and any feedback from the students and also had consulted me when debating on pushing back an assignment due date.

Ever since the pandemic has become an issue in Wellington, the student government has been doing even more very evident work. Everything from calling to check on students still living on campus to writing petitions to local government on behalf of students about grievances in regards to certain policies that were being put in place by the university administration in efforts to mitigate the effects of the virus.

Like I mentioned before, I’ve only been here for a month, and yet I’ve seen the student government so involved in every aspect of university life here. Again, I’m sure the current global situation is somewhat impacting how I’m observing student government here. Considering there is so much affecting students right now, it makes sense the student government is particularly involved at this time. However, even just the fact that the role of “class reps” exists leads me to believe the student government is always highly involved here and student voice is particularly valued more than I’ve noticed at other schools.

I think this role of class rep is a great concept and I’d love to see more universities and even k-12 schools implement similar systems of capturing more direct student voice in regards to the actual academics that happen in learning environments. So often I find that student governments just play a role in things like planning committees for dances, giving tours, and maybe helps with the process of giving feedback on potential new hires. Or even worse, sometimes student governments are merely a status symbol and the representatives don’t do anything beyond giving a platform speech, then it’s a popularity contest for who gets to put “student representative” on their college activity list – because why care about who you’re voting for when you know they won’t do anything? That’s how most students at my high school viewed the student council. Even in schools with more involved student governments, rarely do I find that students have a role in decisions around the actual academics part of schooling such as reviewing course syllabi, giving input on courses for future years, or being consulted about changing class structures mid-semester.

I like the role of a class rep also because it creates an easy way to provide teachers with verbal feedback. End of the year surveys are great for capturing large amounts of data, but they hardly capture the specific little pieces of feedback that are just hard to describe with multiple-choice options. And it makes a huge difference when a supervisor says “here’s what feedback we think is important based on student answers to this survey,” versus actually hearing the feedback from a student directly. Good or bad, I know feedback is more impactful when coming directly from the user.

Being here in NZ this past month has really made me reconsider what I imagine as adequate student voice representation in schools. How might we expand the role students play in decisions being made on campus?

iNACOL Day 1: Questions to Ponder

Being able to attend events like iNACOL Symposium (as of today now known as Aurora Institute) really means a lot to me because it’s an opportunity to dive deep into the world of k-12 education – a world which I’ve been somewhat disconnected from since entering undergrad. It’s been amusing to me to see all of the surprised faces when people learn I’m a young learner that chose to attend this conference; my number one asked question of the day is, “So why are you here? Is it for a class or something…?” Yet to me what is surprising is the lack of young learners in attendance, especially since this particular conference has no registration fee for k-12 students. I have always said that my personal motivation in this field is driven by the belief that young learners should be at the forefront of education transformation. Students are the primary users of school, and every good design project will say you have to start with the users to talk with them, empathize with them, and build with them in order to actually create something that meets user needs and therefore will last.

Anyway, despite the lack of young learners, we had some great conversations today! I felt like my day was divided by three main conversations so I’ll focus my reflection on those three areas: professional development, research on online learning, and whole child development.

 

Professional Development:

In the realm of professional development, we mainly just discussed a lot of interesting questions several of us are having in regards to what effective PD looks like in innovative k-12 environments. Personally, I’m interested in the question, “How might we re-design teach training from the very beginning (i.e. undergrad teacher education)?” because if re-design teacher education then it should make the onboarding process for new teachers entering innovative learning environments much smoother. We didn’t really discuss this question in-depth today, but I enjoyed having the opportunity to work on framing this question since I have recently realized that it is a reoccurring theme in my pondering. We did however talk a lot about, “HMW measure/insure the impact of professional development on teacher growth?” I found this question particularly interesting because a lot of discussions in education have been focused around competency-based learning and how to measure/assess this style of learning. And theoretically, I see no reason why these same methodologies couldn’t be used to measure/assess teacher learning and growth. Why don’t we always practice what we preach? If we truly believe that teachers are learners too, doesn’t it make sense to provide them with frequent and specific feedback on their work? Some teachers might not yet be comfortable with the idea of receiving constant feedback on their work, but we can’t improve as individuals, schools, or larger communities without feedback. As one of our table group members said “It’s a wonderful place, your comfort zone, but nothing grows there.”

 

 

Research on Online Learning:

Moving on into the day, we discussed a lot about education research specifically within the context of online and blended learning. Today I learned that I don’t know very much about online or blended learning. I’ve taken a few online courses in the past, and I had mixed opinions about them, but that’s about my extent of knowledge in this area of education. I never realized how many different kinds of online learning systems that exist until today but apparently there are over eight based on what came up in our discussions. I don’t have a particular interest in this topic, but today was really the pre-conference day for iNACOL and since I was going to be here anyway, I decided to participate in a session and the only free session was about online and blended learning, thus that’s what I participated in. To be honest, I felt like there was a lot of information that went over my head. The session was designed based on past feedback from online teachers who requested more sessions specific to online/virtual/blended education; thus there were a lot of experts in the room talking about a lot of specific elements of research and practice.

While I didn’t have a lot of take aways today specific to online learning, I did appreciate the general focus on new education practices needing to be grounded in research. A big thing being pushed was that every change should be backed by research, and I think that’s an important idea because it proves people aren’t creating change just for the sake of it. There is a lot of thought and evidence behind decisions which helps make a very convincing case for change that goes beyond just, “Well the old system clearly doesn’t work.”

Something I also heard a lot of today was the idea of “researcher or practitioner.” This came up because our presenters were wanting to bridge this gap, noting that researchers really want to hear from practitioners what kind of research is actually needed in the field that way when research is conducted it can be of real use in the field. However, I wasn’t a big fan of the idea that we have to either be a researcher or a practitioner. Maybe it’s just the reality that we all tend to be one or the other, but I’d imagine it would be more interesting if we all did a little of both. I don’t see why k-12 practitioners can’t also be researchers. Sure timing might be challenging, but if a school could have adult learners both researching and practicing innovative teaching methods I can only imagine the sort of interesting insights that would come about.

 

 

Whole Child Development:

Finally, the end of my night included a great opening keynote given by Dr. Brooke Stafford-Brizar with the Chan Zuckerberg Initiative. The keynote was all about education needing to be whole child-focused which means focusing on 6 key aspects: physical health, mental health, social-emotional development, identity development, academic development, and cognitive development. One of my favorite things she said was, “When we’re most vulnerable is when learning takes place.” I was fortunate to have an overall pretty great high school experience with very supportive peers and mentors, but I also am very aware that this is not the case for many k-12 students. Dr. Stafford-Brizar showed word clouds about studies showing when students and teachers alike were asked to pick a word that comes to mind when they think of school they thought of things like stressed, frustrated, and overwhelmed. We know all too well that mental health is an extreme problem in education today, but we have to intentionally design time, space, and culture focused on supporting mental health in order for these issues to change. Dr. Stafford-Brizar made an analogy I loved and will probably now unintentionally butcher: “We don’t expect calculus to be learned in a morning meeting or an advisory session; we intentionally design class lessons to teach these skills. So why do we expect mental health to be learned without intentionally designing for it to be taught to students?” My big wonder though is how do we actually do this in practice? Dr. Stafford-Brizar suggests starting with the adults and making sure their mental health is addressed so that it permeates into the student body. But culture change is anything but easy. So how might we create a culture that’s comfortable with being uncomfortable and vulnerable? Starting with the adults seems like a great idea, but what does that really mean and look like in the start? There is no switch that will all of a sudden make everyone totally open to talking about personal struggles at school. I’ve seen examples of schools that do a really great job with mental health, but I still don’t feel like I have a good concept on how they got started. Or in some cases, I know that the school was founded with mental health as a key principle to the mission so there wasn’t the same cultural shift that has to happen in a preexisting environment trying to become more aware of mental health needs.

So overall I would describe day 1 as a day of thought provoking questions. I didn’t have any mind blowing, game changing takeaways, but sometimes it’s okay to just take away lots of questions because every question is an opportunity to learn.

 

 

Pictures from today: