This week in Grand Challenges we finally started working on the topics we formed our teams around. It’s probably not surprising that I’m on a team that wants to focus on education. The goal of this week was to start exploring the problem space, and since I’ve spent a lot of time thinking about the field of education and the Education Transformation Movement.
Because I find this more interesting to think about than homework, I ended up spending some quality productive procrastination time developing a quick mind-map around k-12 education. This mind-map highlights some big questions I’ve thought about, hunches I have based on experience and observations, and the start of some potential ideas that could stem from these thoughts. It’s not all encompassing, but it’s a start.
If you ask a random Yellow Jacket to describe the last two weeks on campus, the majority would most likely respond with, “extended hell week.”
On the one hand, there was the academic side of hell week: first midterms in multiple classes on top of lab reports and extra curricular’s starting to pick up. It was tough, but everyone here chose to be somewhere where we can be academically challenged.
But then you have the emotional side of hell week… Many people know that GT has been on the news a lot recently. And not in a positive way. There was Irma, then a shooting, then a riot, then a fellow scholar died from an illness, and I recently heard that there may have been a few robbery’s as well (though don’t quote me on that one). Not to make light of any of these things, but I list them for the sake to say that our campus has not been getting the greatest press in the past few weeks, and I thought now that I’ve made it through hell week, I should take some time to reflect.
Thus I come back to my blog because it seems this is where my best reflections come out. (Even though they typically are written in about an hour with me just word vomiting onto a page, so who knows where this will go because I surely don’t right now. )
Anyway, as I was saying, it all started with Irma. The first wave of the storm. It feels so long ago, but then again so does the start of the school year, and yet we’re really it’s hardly been more than a month. I went home for the hurricane and got lucky that our power didn’t even go out, and GT wasn’t in too bad of a situation either so we got back in school by the Wednesday after with seemingly no problems jumping back into things.
Then there was the shot hear around the campus. I’ve been told it was the first time in GT police history that a gun was fired by a police officer on campus. I didn’t know Scout, but like everyone at Tech, I’ve been wishing for the best for Scout’s family and friends. And the peaceful vigil turned protest just seemed to come out of no where to me, because as I told friends who reached out to me around that time, it’s the kind of thing you hear about happening on college campuses but never really expect it to happen when you’re there. I was lucky enough to be in my dorm room at the time, and thankfully everyone I knew also stayed safe.
As for the death of Tessa Powers, I don’t know how public this was even made. All we were told was that she was sick and it was a sudden and unexpected death. I have friends who saw her two days prior at a coffee house I was invited to but couldn’t make it to. I can’t say I knew her well, though she was a member of one of my programs, and thus I knew several people who were close with her and her loss was felt deeply by the community.
To be honest, I maybe wasn’t worried enough about these potentially emotionally scaring events. I felt removed in some weird way, maybe because I was distracted by midterms and am also just not the most emotional person for better or worse. What I will say bothered me though, was that the protest was started by non GT students. Outsiders came onto our campus, caused a bunch of problems, and then GT is now has to deal with the bad press.
I don’t really follow the news as well as I should, but here on campus there was a lot of talk about that and it was making a significant number of students upset to see our school community being judged so much for a lot of things that just kind of happened to be on our campus. In times of struggle it’s at least nice to see a community come together, and I’d just like to acknowledge that tech did a great job of always alerting us when things happened on campus (I got at least 5 notifications telling me to seek safe shelter and then reporting when everything was under control). Furthermore, there have been lots of emails and announcements about events for people to pay their respects to Scout and Tessa and their families, and there has been lots of talk about mental health on campus with many resources for those in need of counseling.
Mental health actually has been a huge topic of discussion since I’ve gotten to Tech
because my Grand Challenges problem is all about the evident stress problem on campus. And if feels like yesterday, though it was two years ago, that I was looking at this same problem at the Stanford d.School with the Innovation Diploma for interim. It seems that college campuses and mental health problems are becoming more and more of a conversation these days. I wonder why.
I haven’t done enough actual research to make a big statement at the moment, but my hypothesis is that it has a lot more to do with academic pressure from grades then schools would like to admit. The past two weeks have been very emotional for a lot of people and a lot of professors made the call to change schedules some because of that. Tests were pushed back in freshman chemistry. A few classes were canceled. Some classes became more of a discussion around the events of the past few weeks and were used as check ins to make sure everyone was doing relatively okay. Etc. That was great; I know it helped a lot of people.
Though I know some people still aren’t doing better. There are people on campus still overwhelmed with the events of hell week and can’t seem to find themselves taking time for themselves. Are we just going to be in this constant loop of people getting worked up, then something bad happening and then we address things, and then the cycle repeats? I’m curious as to what will actually change.
I know some people are advocating for more mental health services, though personally I have to wonder if people who really need help will take the time to utilize them. But I’m sure that will help lots of people who can’t seem to get off the wait list because their problems aren’t “urgent enough.” – yes, I had a girl tell me that.
Personally, my education oriented mind believes this is yet another example of why education needs to change specifically in regards to how we assess students. Assessment is a good and needed thing, that doesn’t mean number grades are the only way to assess knowledge and capabilities. I don’t have the answer for the “best system,” to be honest I don’t even know at the moment what I would suggest, but I know that students get too stressed over grades and these past two weeks have made me even more annoyed about it.
IT’S TIME TO CHANGE THE WAY WE ASSESS!
How might we get authentic feedback and assessment? The kind that truly allows us to have a safe space to fail and then learn and grow from our mistakes, without this looming fear of a few bad grades recking our future? What does a number really tell us? If people keep saying grades don’t matter after you get your first job and gain some credibility for yourself, then why do we keep grades at all?
I could go on, but I may just start sounding repetitive because I can feel myself verging into rant mode because this truly makes me deeply upset. I’m more than a number; and I want work that I feel is meaningful enough to work on for a reason better than just because “I want a good grade.” Isn’t that the real reason we still have grades? – because once they’re gone it will require us to give students different kinds of work which leads to a lot of new systems we need to prototype and explore?
It seems that the fact that people keep asking me, “how was your first hell week?” is reason enough to believe that this mentally and emotionally stressful environment wasn’t just because of the unfortunate and unpredictable situations of the last few weeks. If this is an inevitable unhealthy environment, that also means we should be able to prototype and test ways to avoid it, and I personally think that with some creative thinking there are a lot more options worth pursing than just increasing the number of counseling resources. (Counseling is still a great cause to fund, but there is always more than one way to solve a problem, and it seems like this is the only way being talked much about so far.) My vote is to rethink assessment since from interviews I’ve conducted and observations I’ve made, it seems to be a clear cause of a significant portion of stress and is something very controllable by schools, but it’s not the only way to tackle this challenge.
So what’s going to be our experiment to improve mental health in education?- and I’m not just talking about at Tech, because this problem is by no means isolated to GT, or Georgia, or even just higher ed.
I always love Thursdays because they feel so productive. Until 1:10 I get to spend my day working on Innovation Diploma related things, and with such a large chuck of time, I often have my most productive meetings, brainstorms, and build days on Thursdays. This past Thursday was a really interesting day because our newest members of the Innovation Diploma (the Gates Cohort) experienced what it was like to give a pitch to a client for the first time.
The Gates kids have been spending the last few weeks working on what we call an adVenture. An adVenture is a design challenge where someone in the immediate MVPS community is the one to initiate the problem being investigated. Based on my understanding, the Gates kids were tasked to come up with solutions for Mr. Edwards (Tedwards) to help better organize the HIVE (our maker space) and get more people into the space.
These teams of 3-4 people then gave their final pitch to Tedwards as well the 2nd and 3rd year ID kids (Pixar kids) last Thursday. They were far from perfect, but what amazed me is that they were lightyears ahead of what the inaugural cohort was doing the second semester of our first year.
It was crazy to sit there and think about just how far the program has come in the past 3 years since the Innovation Diploma began. These newest members had slide decks, story lines, and prototypes that were just about at the professional level, and it was also satisfying to hear the quality feedback they received from the returning ID kids because there was a true sense of wisdom to it.
What really impacted me the most was when I realized the lessons that Gates kids were learning in an internal environment:
Pre-planning is mandatory: When you have a client coming, you have to think about more than just what you’re going to present. You also must consider: how you are going to set up the space? When you will get tech situated? How the client will check in? Who will meet the client at the front and take them to the space? What would you say when meeting the client? Etc.
The story is key: Giving a good pitch is often more important than the quality of the prototype, and the way you give a good pitch is by taking the audience on a journey. You must explain what the problem is, what insights you discovered from users, how your prototype meets the needs of the users, why your prototype is the best answer, what the next steps are, and how you can help make the prototype come to life.
Take pictures throughout the process: The story is the most important part of the presentation, however, pictures and slide deck quality is what makes a good pitch into an incredible and professional looking pitch. To get these pictures, you really have to take pictures of everything along the way, otherwise you’ll start your slide deck and just realize everything you missed a great picture of.
Redefining “low res”: Every prototype has different stages. After a quick day long brainstorm you can expect a few prototypes made of construction paper and popsicle sticks; this is not the prototype you present to your clients. By using digital technology we can make relatively fast prototypes that have a much better quality appearance.
Always rehearse: The best pitch you will ever give will never be your first. The more you practice and receive feedback, the better a pitch will get. Teams often get feedback on their prototypes, but not always the presentation, but the presentation is critical as mentioned before. If you plan an internal practice pitch a few days before the actual pitch, you can receive game changing feedback that will take your presentation to the next level.
These are just a few of the lessons I heard the Gates kids discuss as takeaways from their first pitch. The crazy thing is though, that while the Gates kids discussed their takeaways, all of the Pixar kids just looked at each other in amazement because we had to learn these lessons the hard way- while in front of an external client… It’s so incredible that now first year Innovation Diploma kids are learning these lessons. By the time they’ve had the experiance of a few years, who knows what these kids will be doing.
The program is getting better and better each year, and a lot of it is because of what we’ve learned through trial and error with past cohorts. As a member of the inaugural cohort I have faced a lot of challenges within the Innovation Diploma, as any pioneer must face when embarking on a new adventure; however, I wouldn’t trade the role I’ve gotten to play in the program in order to have been entering after some of those initial kinks have been prototyped for. By being a first year member I’ve worked through the hard times and learned so much from our fail-up experiences, and now I get the extreme pleasure of looking at these new members and seeing just how far we’ve come as a community. It’s incredible.
When I walked away from the pitch on Thursday, I couldn’t help but think about further feedback for the Gates kids, but I also couldn’t help but just smile for the past and the future of this incredible journey I’ve been on with the Innovation Diploma.
At the end of Junior year I had an idea about how I wanted to end my last theater season with the MVPAllstars. For my last year I really wanted to do a powerful show that left the audience contemplating life as they walked away.
A show like this requires a certain type of experienced cast though, so who better to perform it than all of the senior members of the Thespian Society?
I then talked to each of the other five senior Thespians at the end of last year about this idea of mine and everyone agreed, so to make sure we got this last theater moment, we formed “The Senior Theater Project.” Since the end of our junior year, the six senior Thespians have been working on writing, directing, and performing our own show and with first semester now over, I thought it was a good time to reflect on the progress so far.
Semester one was really focused on writing the script. We knew that we wanted a theme around identity, and after some summer interview work we were able to develop a clearer vision during our first semester meeting. The show is about the struggles that students face that don’t really get discussed at school or on social media; the idea is to demonstrate how much goes on in students lives that we don’t always know about.
At the end of first semester we had a live read through of our script in order to gain feedback about our story thus far. This was a hard goal to meet-having an entire script done to a point where we could share with an audience-and we even knew that it wasn’t finished when we presented; however, I’ve learned over the years how important it is to get feedback early on if you want the best possible final product.
Our team was working until the last second, literally creating the title, “I’m Fine,” for the show about 30 minutes before going on stage. It wasn’t perfect, but it was a complete story that made sense, and the feedback was amazing!
Everyone in attendance seemed to really enjoy the show and where it is headed, and on top of boosting our confidence, they also provided helpful feedback about things that they still didn’t quite understand and suggestions for our next edits. It was useful having outside people give feedback on our show, because those of us who have been writing the script have been so involved in the world of the show that we don’t know sometimes if we are showing enough backstory on parts of the story and characters.
Since then we have been continuing to meet and plan because we officially have less than 20 days of rehearsal left before we perform the show in full! It’s been a crazy process so far, and it’s insane to think how little time we have left. While the show doesn’t go on stage until April, we only meet once a week until two weeks before preview night so we’ve been trying to think through everything from blocking to set building to our photo shoot. (Sometimes I forget just how many little things have to happen for a show to be put on stage, but being the director and co-writer of a show makes that impossible to forget…)
However, despite how stressful it’s been at times to try to work on our show on top of school, college, and other theater productions, we all know that come this April when we take those last bows, it will all have been worth it. To be able to say that we created our own show and it actually went well, will be amazing! It’ll be even more amazing knowing how much work we have put into this brain baby of ours.
After months of data collecting and interviewing, the reMoVe10 team finally had our big presentation to our City of Sandy Springs clients, representatives from Georgia Clean Commute, and a handful of MVPS admin!!
No one likes sitting in traffic. It waste time, energy, and money and it is only getting worse each year. Early September of 2016 representatives from the City of Sandy Spring
contacted the Innovation Diploma to partner with us as consultants in a Design Brief in order to achieve the city goal to decrease traffic in the city by 10%.
Lead conversations and experiments at Mount Vernon Presbyterian School to decrease traffic in the school community by 10%. Then using MVPS as a small area case study group, develop traffic recommendations for schools in the Sandy Springs area and the city as a whole.
City of Sandy Springs council (Client)
Mount Vernon Presbyterian School
Georgia Commute Options
The first phase of our work was to better understand our community by learning how and where from people commute to school. In order to do this, we compiled data from our school directory, manually counted cars coming into the school early in the morning, and observed traffic patterns during our morning and afternoon carpool.
After working with our school’s registrar, we were able to take information we had gathered and develop this visual of where our families come from.
We also created this info-graphic which we sent out to the MVPS community to gain support and focus group partners for the movement. We learned that we currently have 662 cars coming into MVPS every morning. Based on estimates for the growth of our school, we should have around 770 cars by the year 2020 when our new high school building is finished being built. With this projected growth rate, it’s imperative that we act now to decrease traffic. If we successfully cut traffic down by 10% now, then we will be decreasing the number of future cars by 180 cars, decreasing pollution by 2,730 lbs of CO2, and saving 5,000 minutes of time commuting as a community (based on the average distances families currently travel from in order to get to MVPS).
Focus Group Insights
After collecting numerical data, the reMoVe10 team wanted to reach out to members of the MVPS community to better understand the MVPS carpool process from the primary users. After sending out our info-graphic, we gathered two parent/faculty focus groups to speak to where we discovered that the Lower School carpool line was more congested than the Upper School since less lower school students stay after school for sports and clubs. We then met with two fourth grade groups and two kindergarden groups in order to hear from the students about how they get to their cars in the afternoon.
Here were some of our take aways:
Removing traffic in an area doesn’t take a revolutionary idea. There are some rather simple things that we can do as a community to decrease traffic. The key is communication and everyone getting passionate and involved in the movement.
The reMoVe10 team is partnering with Georgia Commute Options, a government funded program that promotes taking cleaner routes to school and work by providing incentives and help with finding carpool partners. Our team plans to give presentations to parent and student drivers in the upcoming weeks to get them excited and signed up with the free Georgia Commute Options app that gives members access to these benefits. We then will work with the organization to see how traffic is effected based on the number of people with the app associated with the Mount Vernon community.
The team will also explore more ways to promote alternative travel options in order to decrease the number of cars on the road. We already have a hashtag (#reMoVe10) and several blog posts on our Innovation Diploma website, and will do a deeper dive into other forms of effective mass communication techniques.
The reMoVe10 team has come a long way in the past few months (this link goes to my blog posts along the journey). As a team we had various struggles with communication along the way; people would be absent and not notify anyone as to why, people would wonder out of the work space without a reason, people would not answer texts, etc. While this was very frustrating in the moment, we grew a lot with being able to confront these situations. We had many “come to Jesus moments” where we would talk about these problems and establish a new plan, and by the end of the semester everyone was doing a much better job at communicating with only minor hiccups.
It’s really hard to call a fellow teammate out, but when doing real world work, it is a necessary uncomfortably moment. If problems aren’t addressed, then they will keep happening, and that creates an unhealthy work environment. I think one of the places I grew most as a leader on this team was by being able to facilitate these necessary conversations that no one really wanted to have.
Even in the last week leading up to our big presentation we were struggling to bring things together. We realized that there is a lot of empathy work that we could have done earlier in the process. Our focus group meetings happened back to back only a few weeks before our final deadline, and it was great that they happened, but we realized the insights we identified would have been valuable at an earlier point in time. Furthermore, there are more people that we would have liked to talk to and we should have observed carpool more often, and now we’re having to go back and make up for what we really should have done earlier in the process. The jump from researching to empathizing is often the hardest hurdle to get over in my opinion, and our team truly experienced this. It was most evident in our practice pitch we gave two days before the big presentation, that we had some gaps in our project. However, we were able to pull it all together in the final hours and shifted the focus of our presentation to highlight the great work we had done. In every project it’s easy to later identify things you wish you would have done, but that shouldn’t discredit what you did do, and I was really proud of the quality of the presentation we gave in the end. Our clients even said, “This is better that some of the presentations we hear from adults that we pay to do this kind of work!”
A big part of the purpose of our presentation was to just get the right people in the room to make connections between all of the partners we’ve been working with. We achieved this goal better than we could have planned for; there were people still talking about the possibilities our work has brought up for nearly an hour after we thanked people for coming and said we were finished with their time. These conversations made me really excited with where this project could go in the upcoming months.
Our team had originally planned on disbanding after this presentation and not working 100% on this project (though we would do monthly check ins to keep up with the work). However, after the success and momentum the reMoVe10 movement gained after this presentation, we realized that we can’t stop now. The team is still in the process of figuring out who and how everyone will be involved next year, but I can guarantee the project will not die with the end of a semester.
This year has marked yet another new chapter for the Innovation Diploma (ID), and as we have moved into our third year of the programs existence, we have started to work on projects that we call Design Briefs. In short a Design Brief is a project where someone in the community seeks out a team of ID members to help them with a problem they are facing in their work; either for money, resource, or time reasons the organization can not devote to working on the project and thus outsources the project to an ID consultant team.
After last year’s success with Design Briefs, this year all of our 2nd and 3rd year student cohort members have gotten the opportunity to work on a Design Brief and we have been deep in the process for the past 2 months or so.
This is my first time working on a Design Brief and I have had the pleasure to work with a team of 3 other ID members as we work with the City of Sandy Springs to decrease traffic by 10 percent. Working with an external client has been a big change for me because the last two years I’ve found myself working on projects that were primarily driven by student observations in our school community. While it’s been awesome to be in an environment where I’ve been supported to tackle problems that I helped identify, I’ve really enjoyed the experience of getting to work with a client this year.
My team has already had 2 client meeting check ins signifying that we are officially halfway to our big deadline date where we will be meeting with a council of members from the City of Sandy Springs. This being said, I felt like it was a good time for me to reflect on a few of the benefits I’ve identified since working on a Design Brief:
Time Management: We get to co-create deadlines, but have to be firm on meeting those deadlines because we can’t just email our clients the day before a meeting saying that we haven’t met our deliverables and need to push back a deadline. I’ve had to further develop my time management skills in order to create and meet deadlines for this project which has proven to be helpful in all aspects of my life.
Craftsmanship: When working with an actual organization there is a higher standard of work that we have to meet. Most organizations haven’t used students as a consultants before, therefore, we have to prove that we are worthy of being worked with. We want to present work to our clients that is at least as good as the work they would be getting from adult consultants. I’m happy to say that so far, our clients have consistently been beyond impressed with our work!
Confidence: It’s one thing for my parents or teachers to say that I did a good job on a piece of work that I presented, but they practically have to say that every now and then because they have a personal connection to me. But when a client from outside of the school says that my work was inspiring, that makes me feel more confident in my capabilities and makes me strive to constantly strive to take on bigger challenges.
Spreadsheets and Google Maps: I’ve learned a lot of very specific skills that I didn’t expect to learn while working on this project. I have been learning how to use Google Spreadsheets and Google Maps to help create visual representations of data we have. I’ve ended up creating a dozen of maps, graphs, and tables and have learned a lot about how to use these tools.
Communication: As project manager I have been the point of contact for all of our external experts ranging from our clients to parents in the community. This has required me to practice my communication skills in the form of email, twitter, and blogging amongst others. I’ve noticed especially with emailing that I’ve been able to draft emails that require less editing each time over the past few months which has been very tangible evidence of my growth.
I’ve grown a number of skills through this project work, but I think what I find to be most impactful about my Design Brief work is that I actually want to work on this project. Everyday I go into ID feeling excited and motivated to work because I know the work we are doing is actually going to make a difference in the lives of hopefully hundreds of people. That’s a huge deal, and more than I can say about most of my core classes. This Design Brief is meaningful work, and, therefore, I feel even more driven to do everything in my power to be successful in producing high quality work. I can’t wait for the day when it becomes the new normal for everyone to be doing this kind of “real world work” as their “school work.”
This Tuesday we have another client meeting with our partners from the City of Sandy Springs so it’s been a crazy week for our project team. The main things we’ve accomplished since our last meeting are as follows:
added information with all of the Marta train routes onto our map
added detail to our small area comprehensive plan
developed an info-graphic describing the project which will be launched to the MVPS community November 2nd to gain awareness, support, and partners from parents especially (hopefully unless something changes between now and then)
gained insights from several intercept interviews and observations of morning carpool
have gotten into contact with people from the regional Travel Demand Management (TDM) department and have a meeting set up for November 10th to learn more about their work with traffic in Atlanta
With our second client meeting coming up, I think it’s a good time for me to reflect on how I’ve been doing on a few of our standards of professional excellence that we have in the Innovation Diploma (ID). In ID we believe strongly in our motto “We are not a class. We’re a start up.” With this said, we do not have grades for ID; there is no number you can assign to our progress and performance in the program. However, like any business we have assessments (like our upcoming client meeting for example) and we gain feedback (from ourself, our team, and our facilitators), and we have standards of excellence so that everyone in ID knows what’s expected of them and how to be successful in the program.
Our collection of standards is based on five key skills we call the 5C’s: Critical Thinking, Collaboration, Creativity, Communication, and Craftsmanship.
I believe I’ve been preforming strongly in the area of Collaboration-Leadership and Initiative. I’ve consistently demonstrated a clear understanding of the teams work and vision, and have served as project manager to help clarify roles and responsibilities to my team members. Furthermore, I’ve been a spokesperson for all of ID during tour days for our school and have learned to clearly articulate the work we have done so far to people who know nothing about ID let alone the work my team specifically is doing.
That said, there is no perfect leader. There are always ways to improve, and I think it’s time that I start pushing myself even more about what it means to be a leader. A leader not only has a clear understanding of the teams work, but a great leader is able to also coach others to start becoming more of a leader. I’ve been starting to do this by slowly having other team members take over as the point of contact for certain external experts, but I’m sure there are more ways I can get better at stepping down sometimes; after all I graduate next year…
I also need to work on growing in the area of Creativity- Openness and Courage to Explore. As a team we’re starting to get into a rut where we’re too caught up on the data and research. We are having a hard time moving into the empathy phase of the design challenge which we need to get to in order to identify the true heart of the problem. I need to work on exploring ideas outside of just the general problem of “traffic” so we can figure out where this project is going. Right now we have lots of numbers and graphs of our population and times when traffic is bad, and I even got to school before 7:15 on Friday to take observational notes on carpool all morning from a haystack outside by drop off; however, we have yet to truly identify the problem as a team. We know traffic is bad, but why? I don’t think we know why yet which is a problem at this point in the game.
I’m excited about the work our team did in the last few weeks, but in the last few days I’ve realized that I don’t think we’re at the point in our project where we should be. We should have more user insights, which we talked about needing after the last client meeting, and the work we did was in hopes of developing focus groups, but we never actually created those meetings. We’ve been working hard on this info-graphic that will be sent out to parents so they learn about the project and hopefully agree to meet with us, but we misjudged the amount of time it would take us to make a high-quality product so those meetings are yet to happen. I am though, still proud of the info-graphic work and think it did need to be iterated since it’s our one big shot to send something out in the newsletter to the community. Looking back, what I would have done differently would be to find a different way to get the information we needed.
This didn’t hit me until a few days ago but now it makes me realize we need to kick it in gear and I don’t know how to communicate that to the rest of my team because I don’t think everyone feels this way.
I wonder if our clients will call us out on this because sometimes I find that adults get too caught up in the novelty of students doing this kind of work and don’t call us out the way they would with adults they may work with.
I made a promise to myself what feels like a long time ago to not only blog about the successful things in my life, but to also mention the un-successful moments.
“If you only reflect on your successes, then you aren’t learning as much as you could be… You can’t just completely let go of un-successes because then you can’t use them to fuel better actions next time, but you also can’t dwell on them to the point of madness; it’s when you find the balance that you can learn.” – My Un-Success Reflection (The Life of Pinya)
I wish to honor my previous promise to myself, so here is a story of an un-success of the past few weeks.
For the past few weeks I’ve been working with a team of Innovation Diploma members as consultants for the City of Sandy Springs to decreases traffic at MVPS by 10% (#reMoVe10). The hypothesis is that if we can develop a plan to decrease traffic at our school, then we could create a plan that could be replicated at other schools too. If enough schools decreased their own traffic, then the traffic in Sandy Springs during rush hour times would decrease as well. It’s a lofty goal, but I think we’re on a good path right now.
Our first client meeting went very well two weeks ago; however, the days leading up to that meeting were not so great. Our team has had some major communication problems lately. We’ve done a good job of dividing up responsibilities, but apparently we didn’t do a good job of checking in to make sure everyone was on the same page about why we were doing certain things.
One day I was meeting with a faculty member that has been acting as an external mentor to our team, and when I got back half of our team of 4 was missing. No one knew where they went. We were searching around the school and texting them and then finally we learned that they were out counting cars in the parking lot. We had discussed the value of taking observational data multiple times, so the idea was valid, but not at 10:15 when there isn’t any traffic in and out of the school… Somehow this idea wasn’t communicated well. Moreover, the reason they said they were out there is because they discovered they wouldn’t be able to get a piece of technology working in time for our meeting, so they didn’t know what to do and thought counting cars would be productive.
On the one hand I’m grateful to have a team where members are trying to take initiative and go out and do and observe things rather than always working on a computer; however, this was a major fail-up moment because the data they got from counting cars was information we could have concluded by just sending a quick email to find out how many teachers and students have on campus parking spots, so an entire day was just wasted by half of the team. Furthermore, when one member was asked questions by the facilitators, the member was not able to answer questions about why we were even having a client meeting later that week let alone answer questions about what we were going to talk to them about.
Overhearing this conversation was when it hit me that we really had a problem and part of this is on me.
The team has established that I’m project manager, so this un-success day made me realize that if that’s going to be my role, then I need to do a better job of helping to make sure that everyone understands not only what needs to be done and who needs to do it, but also understand why we are doing it.
I also felt bad because when I later talked to these members about why they thought it would be a good idea to wonder off to count cars without telling anyone, they said they were scared to tell me that they wouldn’t be able to have the tech devise working in time. They had underestimated how difficult the task would be, but they knew the importance of that task, so they were trying to at least get some number so they went out to manually count cars.
I don’t want people to be scared to tell me things, and I’m glad at least that they told me that they were. I tried explaining that I’d never be mad about them not being able to do something based on their skills as long as they were honest about their capabilities upfront so we can plan accordingly as a team. The issue was that they were the only ones with knowledge about the technology since they were working with it, so when they said they could have their experiment up and running by that day, we assumed it would be done. It was frustrating then when the task wasn’t done because for the past few weeks we had been reassured that the timeline was an accurate assessment of when we thought we could have things accomplished by. How do I make it so that people aren’t afraid to tell me when things are not going as planned? I’ve noticed this problem outside of ID too and don’t know what to do about it, because I don’t mean to come off as intimidating but know that I can sometimes according to others.
I’m not really sure if I’m explaining this situation very clearly which is kind of ironic since the whole problem had to do with poor communication between our team. However, at least I can say that we’ve grown some from these hiccups since we’ve learned and improved in some ways.
Our team was able to turn things around before our client meeting, and that went really well! The meeting helped our team we focus and gain clarity in our group understanding of our mission and next steps which was very helpful, plus we impressed our clients which is nice. I hope that my teammates are no longer or at least getting to be less scared to tell me when things aren’t going as planned because I know a team needs to have lots of trust in one another; I don’t know how to help with this yet though. I also think entire team now sees the real importance of being honest and upfront about each of our capabilities that way we don’t have another situation where we essentially waste an entire days worth of work…
At the same time though, we’ve still had a couple instances where teammates will wonder off without telling anyone and not come back for a while, so I know we still have a ways to grow as a team in our communication. This whole post has actually made me realize more-so that our team probably needs a good heart-to-heart conversation, but I’ve never been good about making that happen even when noticing that it needs to; it’s probably the area I most need to grow in terms of responsibilities of a project manager. In school typically the job of bringing a team together to acknowledge dis-connects is done by a teacher or some other adult, and it’s not something you ever get taught despite it being a crucial part of team work. Guess it’s time to learn.
I love a good productive day!!! (#ThursdaysRock) Today we had our first official client meeting for PB;J our project team in ID that is working with the City of Sandy Springs to decrease traffic.
For the past few weeks the team has been working on data collection and research, and today our goal was to present to our clients the information that we have gathered and make them aware of our next steps in the process. I’m pleased to report we blew them away!!! They even said:
“The work you guys have shown us is amazing is amazing despite the fact that you are students; it’s honestly better than some of the other work we’ve been presented with from adult consultants.”
The pictures above on this post show a map that I created that pin points where all of the 662 MVPS families live to help us figure out how people get to school and what roads get most congested. They were very impressed with this visual and found it very powerful, so powerful that they want us to take it even further so one of my next steps is going to be adding onto this map where the locations of different public transportation systems are.
This was a mutually beneficial meeting, because it helped everyone get clarity on the potential and path that this project is taking. We were able to define clear data that we’ve collected and also work with our clients to determine goals for our November meeting:
further develop the map visual to include public transit
identify some focus groups to get the community involved with ideating and getting on board with the importance of reducing traffic to gain early support
continue to work on our digital tool for counting the number of cars coming in and out of MVPS on a daily basis
reach out to specific external experts we’ve identified on the topic to help further our work
To be honest our team felt greatly un-prepared all week. We had to have some serious hard talks as a team about everyone not being on the same page and needing to really step up to be ready for today. Even this morning we were stressed out getting last minute things together. I think what was most helpful to our team was our quick feedback session we set to have with the full ID cohort about 45 minutes before our meeting. This session allowed us to get that last minute feedback we needed to feel more confident in our work and make sure we were communicating in the best way possible. Somehow our team pulled it together and I think this successful client meeting has helped to clarify our internal vision and set clear goals for us to work on in the coming weeks.
I’m so proud of our team, and still so pumped about how excited and impressed our clients were about the work we’ve been working on in ID!!! Students CAN do “real world” work NOW- and do it well!
My sister is one of my biggest critics, especially when it comes to choreography. The funny thing is, I know she makes me better for it.
Sometimes we need a critic around to tell us that are work isn’t the best and needs work, because that can often be the motivator for us to do better. I know that my work has immensely grown over the years I’ve spent choreographing routines, but I also know it can be so much better. I mean I’m not even a dancer, nor do I have any dance background officially so half the time I don’t even know the real terms for moves I’m asking kids to do.
And as I start to create more routines this year than ever before, my sister has been so kind to point out that some of the routines are repetitive when compared to other routines. Basically meaning that I use a lot of the same poses and similar combinations from one routine to the next, which is something I need to work on.
It’s in this kind of work that I take the book “Steal Like an Artist” to heart. I don’t have the dance background that most choreographers have, so in order to learn I’m constantly watching dance and gymnastics routine searching for new material to mimic. We do what we know, and we know what we’ve been exposed to, so if we hope to do more we must expose ourselves to more.
Next year’s spring showcase may be my last chance for my big choreographed group routines. I hope not, but I want to go out with a bang so I’m already preparing by searching for music and trying to think of new ideas and new techniques I can attempt like involving set pieces and trying to actually tell a story with the dance. I can’t wait to start testing my ideas! So I’m glad for my sister’s criticism because it inspires me to strive for something better.